Mid-level Community Manager

Role Overview:

We are seeking a proactive, creative, and people-oriented Community Manager to build, manage, and grow our online community. The ideal candidate will be responsible for fostering meaningful engagement, developing community initiatives, managing digital platforms, and ensuring a positive and consistent brand experience across all community touchpoints.

The successful candidate should have strong communication and interpersonal skills, a good understanding of digital communities, and the ability to turn community interactions into meaningful relationships and business opportunities.

Key Responsibilities:

Develop and implement strategies to build, grow, and engage the online community across relevant platforms.

Manage daily community interactions across platforms such as Slack, WhatsApp, Telegram, LinkedIn, Facebook, and other relevant channels.

Create and publish engaging community content, including announcements, updates, polls, discussions, and interactive posts.

Monitor community conversations, respond to inquiries, and ensure timely resolution of concerns.

Foster meaningful relationships with community members, partners, influencers, and other stakeholders.

Plan and coordinate virtual and physical community events, webinars, campaigns, and engagement activities.

Identify opportunities to increase community participation, retention, and overall growth.

Establish and enforce community guidelines to maintain a safe, respectful, and inclusive environment.

Gather community feedback, identify recurring concerns, and share actionable insights with relevant internal teams.

Track and report key community performance metrics, including membership growth, engagement rates, participation, and retention.

Collaborate with the marketing, product, and customer support teams to align community initiatives with broader business objectives.

Identify and manage potential community conflicts, negative feedback, and reputational risks

Requirements & Qualifications:

Communications, Marketing, Public Relations, Business Administration, or a related field is an advantage.

2–4 years of experience in community management, social media management, customer engagement, or a related role.

Proven experience managing and growing online communities.

Strong written and verbal communication skills.

Excellent interpersonal, relationship-building, and conflict-resolution skills.

Familiarity with community management platforms such as WhatsApp, Telegram, Discord, Slack, and Facebook Groups.

Basic understanding of social media analytics and community performance metrics.

Ability to create engaging content and facilitate meaningful conversations.

Strong organizational skills and the ability to manage multiple community activities simultaneously.

Ability to work independently and collaboratively in a fast-paced environment.

Preferred Skills:

Experience managing communities within the technology, startup, or digital ecosystem.

Familiarity with content creation tools such as Canva.

Knowledge of social media management and scheduling tools.

Experience organizing online events, webinars, and community initiatives.

Understanding of customer engagement, brand advocacy, and community-led growth strategies.

Minimum qualifications

BA/BSc/HND

How to apply

Interested and qualified? Go to Prodevs on tryevalia.com to apply

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