About
the role
A
well-established specialist clinic in Nairobi seeks a warm, articulate and
highly organised Customer Care Executive. You will be the voice of the clinic:
the first person our patients speak to and the person who keeps every booking,
message and record in order.
Key
responsibilities
•
Answer and handle patient calls professionally
and courteously
•
Book clinic appointments, confirm them with
patients, and follow up on missed appointments
•
Take and relay messages accurately and
promptly to the doctor and the team
•
Keep accurate, up-to-date records of
appointments, calls, messages and patient contacts
•
Coordinate the doctor's hospital schedule and
procedure bookings
•
Assist with insurance pre-authorisations
•
Support the clinic's social media and compile
routine clinic reports
•
Perform other duties as assigned
Minimum
requirements
•
Diploma or degree in Customer Service,
Communication, Public Relations, Business Administration or a related field
•
At least three years' experience in a customer
care, front office or call-handling role, preferably in healthcare
•
An excellent telephone manner, with clear,
confident spoken English (Kiswahili an advantage)
•
Strong record-keeping and attention to detail
•
Proficiency in MS Office or Google Workspace
Advantageous
•
Experience in a hospital, clinic or medical
front office
•
Familiarity with medical terminology and
insurance pre-authorisation
•
Experience with appointment-booking or
practice management software
You
are
Calm and
pleasant on the phone even when it's busy; meticulous with details and records;
reliable and self-driven; discreet with confidential patient information; and a
team player.
Terms
•
Salary:
KES
65,000 gross per month
•
Employment:
Full-time
•
Working hours:
Monday to Friday, 8:00 am – 5:00 pm; Saturday, 9:00 am – 12:00 noon
•
Reports to:
Clinic
Administrator
How
to apply
Apply through
BrighterMonday by clicking “Apply.” Attach your cover letter and an up-to-date
CV, and include the names and contacts of three referees, including a recent
supervisor. Copies of academic and professional certificates will be requested
from shortlisted candidates.
Deadline:
30 October 2026. Interviews will be held on a rolling basis, so early
applications are encouraged. Only shortlisted candidates will be contacted.
Let RezSync handle this application.
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Prefer to apply yourself? Apply on brightermonday.co.ke