Job responsibilities:
Manage and respond to live chat inquiries and support tickets.
Handle inbound and outbound customer calls
Provide customer support through chat channels, ensuring timely and accurate responses.
Customer issue follow up and inquiries to ensure prompt resolution.
Attaining the required Customer satisfaction rate.
Attain daily clearance and response rate below 3min
Requirements:
Typing speed of 40 words per Minute
Degree or diploma in a Business-related Course
Experience in a similar role
Good Customer Service Skills
Good communication skills
Problem solving skill
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