At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
We are looking for a dedicated and empathetic Customer Service Representative to join our growing customer experience team. The successful candidate will serve as the primary point of contact for our customers, handling enquiries, resolving complaints, and ensuring a seamless customer journey across all touchpoints. You will represent our brand values in every interaction and work collaboratively with internal teams to deliver timely and effective resolutions.
KEY RESPONSIBILITIES
Manage customer enquiries regarding order status, delivery timelines, and product availability via phone, email, and live chat
Coordinate with Logistics and Warehouse Departments Managers to resolve supply and delivery delays
Update customers on order tracking information and proactively communicate delays before customers need to follow up
Handle product complaints and liaise with Sales Operations Team/concerned Team Lead or Central Warehouse Managers to provide accurate resolutions
Maintain a minimum average response time of under two minutes on live chat during business hours
Identify recurring complaint patterns and report insights to the Sales Operations Team for process improvement.
Work with other departments to resolve customer issues and escalations
Keep detailed records of customer interactions and transactions
Collaborate with other team members to meet or exceed customer service targets
EDUCATIONAL, SKILLS & OTHER REQUIREMENTS
B.Sc/B.Ed/HND, OND, NCE in Mass Communication, Business Administration or other Social Sciences
Previous customer service experience required, and experience in a call centre environment preferred
Excellent communication skills, both written and verbal
Strong problem-solving skills and the ability to think creatively to find solutions
Excellent organisational and time management skills
Ability to work independently and as part of a team
Strong computer skills and proficiency with customer service software
Minimum qualifications
BA/BSc/HND , NCE , OND
How to apply
Should you meet the requirements as above, please urgently send your CV to: careers@iknorbert.com within one week.
Candidates living Surulere, Yaba, Oyingbo, Mushin, Orile, Iganmu, Idumota, Mile 2, etc are encouraged to apply due to NEARNESS.
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