At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 64 other open Customer Service & Support roles on the Nigeria board right now.
Summary
The Customer Service Representative will serve as the primary point of contact for customers, providing timely assistance, resolving enquiries and complaints, processing customer requests, and ensuring a seamless shopping experience across our communication channels.
Key Responsibilities
Respond promptly and professionally to customer enquiries across WhatsApp, phone calls, social media, and other communication channels.
Provide accurate information about products, prices, availability, promotions, and delivery timelines.
Follow up with prospective customers and convert enquiries into sales.
Handle customer complaints, feedback, and concerns professionally.
Process customer orders and ensure proper documentation and follow-up.
Maintain positive customer relationships and encourage repeat patronage.
Escalate complex customer issues to the appropriate department when necessary.
Maintain accurate customer interaction records and submit required reports.
Collaborate with the sales and operations teams to ensure customer satisfaction.
Requirements
Minimum of OND / HND / BSc in a relevant discipline.
Previous experience in customer service, sales, or a related role is an added advantage.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Good knowledge of WhatsApp Business and other digital communication platforms.
Ability to handle difficult customers professionally.
Good attention to detail and strong organisational skills.
Customer-oriented, persuasive, and target-driven.
Ability to work effectively in a fast-paced environment.
Remunertion and Benefits
Monthly Gross Salary: ₦150,000.
Additional performance-based incentives.
Pension contribution.
Health Maintenance Organisation (HMO) coverage.
Professional development and career growth opportunities.
Opportunity to work and grow within a premium luxury brand.
Minimum qualifications
BA/BSc/HND , OND
How to apply
Interested and qualified candidates should send their updatedCV to: hronyxhairbynelly@gmail.com using "Application for Customer Service Representative – Onyx Beauty Hub" as the subject of the email.
Similar open roles
- Service Delivery OfficerCobranet Limited · Lagos
- Relationship OfficerViral Computers Inc. · Nigeria
- Customer Support Team LeadMoniepoint Inc. · Lagos
- Call Center RepresentativeE-Clinic & Diagnostic · Abuja
- Customer Service Representativeg126 Continental Travels · Lagos
- Customer Relationship OfficerMobihealth International · Nigeria
Let RezSync apply to roles like this.
Set up your search once. RezSync matches you to open roles like this one (this one too, if it fits your CV and is still open) and sends a tailored application for each, with a full log and a pause switch you own.
More applications for less effort. Employers decide who they interview; RezSync does not guarantee a job.
Prefer to apply yourself? Apply on myjobmag.com