Schedule: Monday to Sunday, rotating shifts between 4:00 PM and 4:00 AM (Kenya Time), totaling 44 hours per week, with 2 days off per week.
About the Role:
As a Tire Support Specialist, you’ll be the first point of contact for consumers, tire installers, and wholesale distributors. You’ll assist customers with tire-related inquiries and support existing orders through multiple channels, including:
Voice Calls
Chat Support
Email Support
Requirements:
English proficiency: C1+ (Advanced)
6-12 months of Customer Service experience in a Call Center environment
Excellent communication and interpersonal skills
Strong problem-solving abilities and a growth mindset
Ability to multitask across different communication channels
Full availability for rotating shifts
Ability to pass English and skills assessments
Nice to Have:
Sales experience
Retention experience
Spanish language skills
Benefits:
Fully paid training
Stable and multicultural work environment
Opportunity to work with a globally recognized brand
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