At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 45 other open Customer Service & Support roles on the Nigeria board right now.
Salary: ₦140,000–₦180,000 Monthly
About the Role
Our client, in the fashion industry, is seeking a customer-focused and detail-oriented Customer Service Representative to support daily customer service operations and deliver an excellent shopping experience. The successful candidate will attend to customer enquiries, assist with clothing selections and measurements, process orders, and maintain positive customer relationships.
What You’ll Be Responsible For
Customer Service & Sales
Attend to customer enquiries in person, via phone, and through digital channels.
Provide accurate information about clothing items, sizes, prices, availability, and order timelines.
Assist customers with clothing selections and take accurate body measurements using a tape rule.
Process customer orders and follow up to ensure timely fulfilment.
Handle customer complaints, returns, and other concerns professionally.
Encourage repeat purchases and recommend suitable products where appropriate.
Order Management & Operations
Maintain accurate customer records, measurements, and order details.
Coordinate with the relevant team members on orders, alterations, and delivery timelines.
Monitor order progress and communicate updates to customers.
Keep the customer service area organised and presentable.
What We’re Looking For
Requirements
Previous experience in customer service, sales, retail, or a related role is an advantage.
The ability to take accurate measurements using a tape rule is essential.
Excellent communication, interpersonal, and customer relationship skills.
Strong attention to detail and good organisational skills.
Basic computer skills and familiarity with CRM tools are an advantage.
Ability to handle customer enquiries and resolve issues professionally.
Must reside within a reasonable commuting distance to Lekki Phase 1.
Must be available to resume immediately.
Who This Role Is Perfect For
This role is ideal for a friendly, reliable, and detail-oriented individual who enjoys working with customers, has an interest in clothing and fashion, and can take accurate measurements while ensuring a smooth and pleasant customer experience.
PS: Proximity to the job location is pivotal to being considered for this role.
go to method of application »
Minimum qualifications
BA/BSc/HND
How to apply
Interested and qualified candidates should forward their CV to: recruitments@waveacademies.org using the position as subject of email.
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