At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- On myjobmag.com, where the employer takes applications.
- This employer
- Chrivon Tech Solutions has 10 open roles on RezSync.
Role Description
The Customer Service Specialist is a full-time, on-site role based in Lagos State, Nigeria.
This role is responsible for handling customer inquiries via phone, email, and other channels, ensuring timely and accurate responses.
The specialist will resolve issues, provide product and service information, and maintain detailed records of customer interactions.
Day-to-day tasks include monitoring customer feedback, supporting escalation processes, and collaborating with internal teams to improve overall customer experience.
The role also involves following established service procedures, maintaining professional communication standards, and contributing to continuous improvement of customer support processes.
Key Responsibilities
Support customers across live chat, email, phone, WhatsApp, and in-app messaging
Troubleshoot technical issues and escalate bugs to product and engineering teams
Measure and improve customer satisfaction (CSAT, NPS, CES)
Create and maintain knowledge base articles, FAQs, and help documentation
Support customer onboarding, training, and product adoption
Handle escalations from frustrated customers and manage expectations
Use customer feedback and data to drive process improvements
Collaborate with product and engineering teams to resolve issues and communicate fixes.
Qualifications
Candidates should possess strong Customer Service and Customer Support skills, with the ability to manage inquiries and resolve issues effectively.
Candidates should possess experience in enhancing Customer Satisfaction and Customer Experience through empathetic, solution-focused interactions.
Candidates should possess excellent Phone Etiquette and clear verbal and written communication skills.
Candidates should possess proficiency in using customer relationship management (CRM) or ticketing systems and basic office software.
Candidates should possess strong problem-solving abilities, attention to detail, and the capacity to work in a fast-paced, client-focused environment.
Candidates should possess a high school diploma or equivalent; a tertiary qualification in business, communications, or a related field is an advantage.
Candidates should possess prior experience in customer-facing roles; experience within technology or consulting environments in Africa is beneficial.
What We're Looking For:
2+ years of customer support or customer experience experience, preferably in SaaS, web, mobile, or ERP
Experience with CX platforms such as Zendesk, Freshdesk, Intercom, or HubSpot Service Hub
Strong troubleshooting and escalation management skills
Experience with CSAT/NPS measurement and customer feedback programs
Excellent written and verbal communication skills
Ability to work shifts, weekends, or on-call rotations across time zones
Fluent in English; French or Spanish is a plus.
go to method of application »
Minimum qualifications
BA/BSc/HND
How to apply
Use the link(s) below to apply on company website.
Chief Technology Officer
Senior SOC Analyst
Personal Assistant to the Chief Executive Officer
Human Resources Manager
Accountant
Customer Service Specialist
Mobile Tester / Quality Assurance Officer
User Acquisition & Compliance Assistant
Frontend Developer
Information Technology Project Coordinator
https://www.myjobmag.com/apply-now/1386273
Similar open roles
Get applications like this ready in minutes.
Set up your search once. RezSync matches you to open roles like this one and writes a cover letter for each from your CV. Roles that take applications on myjobmag.com need one link from you; where employers take email applications, RezSync sends them for you.
More applications for less effort. Employers decide who they interview; RezSync does not guarantee a job.
Prefer to apply yourself? Apply on myjobmag.com