Customer Success Manager Trainee

ABOUT THE COMPANY

Our mission is to help people who need it the most with the thing we love most: building sustainable software. We are realizing this in two ways: by building impact software and by creating jobs fair trade-style.

Giving bright young developers a fair and educational job. This is our mission. They will be working together in one team, with one shared goal where collaboration is key.

Together with developers in the Netherlands we will be creating the coolest solutions for the coolest companies! Software where knowledge is shared and fair jobs are created.

Incentro is seeking an enthusiastic and motivated Customer Success Manager (CSM) Trainee to join our dedicated Google Practice. This entry-level / trainee program is designed to develop the next generation of Customer Success leaders within the Google Cloud ecosystem. As a CSM Trainee, you will work closely with senior Account Managers and Customer Success leads to support our growing portfolio of clients utilizing Google Cloud Platform (GCP) and Google Workspace solutions. You will gain hands-on experience in client onboarding, relationship management, account growth strategies, and technical solution alignment.

Key Responsibilities

1. Client Onboarding & Support

● Assist in coordinating and executing smooth onboarding experiences for new Google Cloud and Google Workspace clients.

● Help schedule, prepare, and deliver initial client training sessions and product walk-throughs.

● Monitor initial client setup and adoption metrics to ensure early value realization.

2. Relationship Management & Communication

● Act as a secondary point of contact for client queries, technical escalations, and day-to-day administrative requests.

● Maintain regular communication touchpoints with key stakeholders across assigned accounts.

● Document meeting notes, action items, and client feedback within internal CRM systems.

3. Learning & Google Cloud Enablement

● Complete required Google Cloud certifications (e.g., Google Cloud Digital Leader, Associate Cloud Engineer, or relevant Workspace credentials) within the training period.

● Develop a strong technical understanding of Google Cloud products, features, and licensing options.

● Stay up to date with new Google Cloud product releases and industry best practices.

4. Account Growth & Retention

● Assist senior CSMs and Account Managers in preparing Quarterly Business Reviews (QBRs) and account strategy reports.

● Track client license usage, engagement health scores, and contract renewal dates to support retention efforts.

● Help identify potential cross-sell or upsell opportunities within existing accounts.

5. Google Partner Ecosystem Collaboration

● Support joint initiatives, webinars, and events co-hosted with Google Cloud representatives.

● Participate in internal knowledge-sharing sessions across the Google Practice team.

Requirements & Qualifications

● Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, Marketing, or a related field.

● Experience: 0–2 years of relevant experience or internship background in customer service, account management, IT consulting, or sales operations.

● Technical Aptitude: Passion for cloud technology, digital transformation, and the Google Cloud ecosystem.

● Communication Skills: Excellent verbal and written communication skills with strong presentation abilities.

● Problem-Solving: Strong analytical mindset, proactive problem-solving attitude, and keen attention to detail.

● Customer-Centric: Passionate about driving customer satisfaction and helping businesses succeed through technology.

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