At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Nigeria, Nigeria
- How to apply
- On myjobmag.com, where the employer takes applications.
- Similar roles
- 105 other open Customer Service & Support roles on the Nigeria board right now.
YMI Tech studio is an AI startup company.
We are looking for tech-oriented officer to help our customers use our ai product, resolve problems and keep them engaged with our platform.
You will respond to customer messages on WhatsApp, Instagram, Facebook and TikTok, X assist with failed platform usage and payment issues, and guide new customers through using our platform You will also follow up on unresolved issues, grant customer bonus within approved limits, maintain accurate support records, collect feedback and report recurring problems to manager.
Community responsibilities include answering comments and sharing useful tips and customer results on social media. You will also use ai to create short product demos, tutorials and promotional videos for social media.
This includes developing creative ideas, writing prompts, generating clips, and adding basic edits and captions. Customer support remains the main priority.
REQUIREMENTS
Available to work remotely from Nigeria, Monday to Friday, 8am–5pm or 12pm 9pm WAT. With half-day Saturday covearge 1pm-6pm on rotation
Access to a laptop or desktop computer and a reliable internet connection.
Clear written and spoken English, with a professional and friendly communication style.
Practical experience creating and editing short videos, with samples of your work to share.
Comfortable using social media platforms and learning AI video tools.
Able to work independently, follow procedures and handle customer information responsibly.
SKILLS
Customer support: listen carefully, explain solutions clearly and handle complaints patiently.
Creative video production: develop ideas, write simple scripts and prompts, and turn generated clips into engaging short videos.
Basic video editing: trim clips, add captions and audio, and prepare vertical videos for social media.
Social media communication: write useful captions, respond to comments and messages, and adapt content for different platform
We especially welcome candidates who love technology, enjoy exploring AI tools and are enthusiastic about creating AI-generated videos.
Minimum qualifications
BA/BSc/HND
How to apply
Interested and qualified candidates should apply using the Apply Now button below.
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