Customs & Regulatory Affairs Coordinator M/F at AGL- Africa Global Logistics

Mission Description

To coordinate with all relevant Partner Government Agencies (PGAs), internal stakeholders to ensure timely approval of IDFs, customs entries, permits, licenses, exemptions, and regulatory clearances.

Key Responsibilities:

Regulatory Coordination

Liaise daily with all relevant PGAs including but not limited to KEBS, KEPHIS, PPB, KDB, NEMA, NACADA, DVS, and other regulatory authorities

Monitor and expedite approvals of IDFs, customs entries, permits, licenses, and exemptions

Follow up on all delayed approvals and escalate outstanding cases to the respective authorities and management

Track and report approval turnaround times and pending regulatory cases.

Documentation & Compliance

Verify all supporting documents required for customs declarations and PGA approvals.

Ensure compliance with customs regulations, import/export requirements, and agency-specific guidelines

Maintain updated knowledge of customs laws, East African Community (EAC) regulations, and PGA requirements

Coordinate resolution of queries, objections, and document discrepancies

Stakeholder Management

Act as the focal point between AGL operational teams, customers, PGAs, and customs authorities.

Communicate approval status and regulatory updates to internal teams and customers

Build and maintain professional relationships with government agencies and key regulatory stakeholders

Operational Performance

Prepare daily and weekly reports on: Pending IDFs, Pending customs entries, PGA approval status

Identify bottlenecks causing approval delays and recommend corrective actions

Support continuous improvement initiatives to reduce cargo clearance turnaround time.

Regulatory Updates

Monitor changes in customs procedures, tariff regulations, and PGA requirements.

Circulate regulatory updates and conduct awareness sessions for operations teams

Participate in industry forums and stakeholder engagements where required

Profile

Diploma in Customs Administration, Logistics, International Trade or a related field

Minimum 3-5 years’ experience in customs clearance, regulatory affairs, freight forwarding, or trade compliance.

Strong knowledge of Kenya Customs regulations, EAC Customs Management Act (EACCMA), and relevant Partner Government Agencies (PGAs) procedures.

Proven experience liaising with KRA Customs, KenTrade, and Partner Government Agencies (PGA) such as:

KEBS

KEPHIS

Port Health

NACADA

KDB

PCPB

NEMA

DVS and other regulatory authorities.

Experience following up and expediting IDF, customs declarations, permits, licenses, exemptions, and regulatory approvals.

Strong understanding of import, export, transit, bonded warehouse, SEZ, and EAC customs procedures.

Experience handling customs queries, disputes, demand notices, audits, and compliance matters.

Ability to build and maintain effective working relationships with government agencies and customs officers.

Demonstrated ability to work under pressure, prioritize urgent approvals, and resolve clearance bottlenecks promptly.

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