Digital Officer (Nigeria)

Contract: Fixed-term employment

Duration: 2 years

Reports to: Senior Digital Producer

Job description

The BBC Media Action office in Nigeria is seeking a Digital Officer for a multi-media Social and Behaviour Change Communication (SBCC) programme focused on family planning in Northern Nigeria.

The Digital Officer will support the implementation and day-to-day management of the programme's digital channels and audience engagement activities. Working closely with the Senior Digital Producer and wider creative team, the postholder will be responsible for coordinating and publishing digital content, managing online communities, monitoring audience interactions and supporting digital campaign delivery.

The role will also support the monitoring and reporting of digital performance, using platform analytics and audience feedback to inform content development and audience engagement

Key Responsibilities

Support the day-to-day management of the programme's social media and digital platforms, ensuring consistent and timely content delivery.

Prepare, schedule and publish approved content in line with the digital content calendar and agreed publishing plans.

Adapt content and copy for different platforms, ensuring appropriate captions, hashtags, links, calls to action and formatting.

Monitor audience interactions, including comments, messages and mentions, and facilitate engagement across digital channels.

Respond to audience questions and comments, moderate online discussions and escalate sensitive or safeguarding-related issues in line with organisational guidelines.

Identify audience feedback, recurring questions and emerging conversations, sharing relevant insights with the Senior Digital Producer and programme team.

Support the coordination and implementation of digital campaigns, promotions, influencer activities and other online engagement initiatives.

Monitor digital performance across platforms and compile regular analytics and engagement reports.

Maintain digital content calendars, publishing records and organised libraries of digital assets.

Perform any other duties reasonably required to support BBC Media Action's organisational and programme objectives

Required Skills, Knowledge & Experience

Proven track record of 3–5 years or more in digital communications, social media management or digital content coordination.

Practical experience managing social media accounts and publishing content across relevant digital platforms.

Good understanding of social media platforms, their features, formats and audience behaviours.

Experience developing social media copy, scheduling content and maintaining digital content calendars.

Strong written communication skills and the ability to develop engaging, audience-appropriate content.

Experience in online community management, audience engagement and content moderation.

Experience using social media analytics and preparing digital performance reports.

Strong organisational skills, attention to detail and ability to manage multiple priorities.

Ability to exercise sound judgement when managing audience interactions and escalating sensitive issues.

Understanding of BBC editorial values and the ability to apply them to digital content and audience engagement.

Experience working within the international development, social impact or behaviour change sector.

Experience engaging audiences in Nigeria, particularly Hausa-speaking audiences or audiences in Northern Nigeria.

Hausa language skills.

Experience using social media management

Experience supporting digital campaigns and influencer engagement.

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How to apply

Submit their CV with a cover letter (in English, and in PDF or MS Word format) outlining their experience and suitability for the role, and availability status, by email to: hr.recruitment@ng.bbcmediaaction.org using the job title as the subject of the maill.

Note

Only applicants with a separate cover letter will be considered.

Please do not send certificates or other attachments.

Only shortlisted candidates will be notified.

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