Front of House Manager – Maasai Mara, Kenya

An upmarket camp in Maasai Mara, is seeking an experienced, dedicated and dynamic

Front-of-house Camp Manager

to join their team.

The successful candidate needs a minimum of 5 years of experience managing high-end tented camps or lodges. He/She must be a self-motivated individual with strong leadership and team management skills, experienced in remote bush environments for periods up to three months and capable of maintaining stamina and a positive mentality.

Duties

Host a cosmopolitan selection of clients in any of the camps as required

Host a selection of agent educational trips (both overnight stays as well as site inspections)

Oversee guest excursions in conjunction with their guides, organising and setting up sundowners, bush meals, walking, etc.

Ensure that tents and décor are well set and schedule their maintenance and replacement.

Lead, mentor, and supervise all staff to uphold and exceed service standards,

General safety and protection of all guests, staff, company property and company equipment

Direct, coordinate and oversee the daily front-of-house operations of the camps and staff.

Overseeing all food and beverage functions and developing and planning creative

Reservation liaison and reporting in conjunction with the reservations/ground handling office

Operating and using the online reservation system (ResRequest) to check the status of bookings and compile reservation reports.

Collecting information and images for use in Blogs and social media.

Writing guest reports after clients have departed for future reference.

Maintain all records and provide a monthly management report.

Requirements

Bachelor’s degree in Hospitality, Tourism or a related field.

Minimum 5 years’ experience in a similar set up

Reliable under pressure, able to multitask, make sound decisions, and adapt quickly to challenges.

Comprehensive knowledge of the Maasai Mara region, including cultural sensitivity and local operations.

Pay attention to detail and be customer-focused.

Possesses good people, social and management skills and can lead a strong, diverse workforce.

Ability to write reports and perform general administrative duties.

Please click on the tab below to apply:

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

Summit Recruitment and search Africa upholds a steadfast commitment to

sustainability,

inclusivity

, and

equality

as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a

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