At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Kenya
- How to apply
- On jobwebkenya.com, where the employer takes applications.
- Similar roles
- 134 other open Hospitality, Food & Beverage roles on the Kenya board right now.
- This employer
- Accor has 6 open roles on RezSync.
Job Description
The Front Office Supervisor assists in the smooth and efficient operation of the Front Office department, ensuring that all guests receive professional, friendly, and personalized service from arrival to departure. The role involves supervising the team, handling guest concerns, ensuring brand standards are upheld, and supporting the management team in daily operations.
Key Responsibilities:
Guest Service & Operations
Supervise day-to-day Front Office operations, including check-in, check-out, and room assignments.
Ensure that all guests are greeted warmly and assisted promptly in line with Accor service standards.
Handle guest requests, feedback, and complaints courteously and efficiently.
Support the implementation of ALLSAFE and other Accor service and safety programs.
Ensure VIP arrivals and special requests are communicated and handled seamlessly.
Team Supervision & Training
Supervise and guide the Front Desk, Guest Relations, and Bell teams during shifts.
Conduct briefings and ensure staff are informed about hotel activities, occupancy levels, and special events.
Coach and develop team members to enhance service delivery and performance.
Ensure grooming, communication, and performance standards are consistently maintained.
Administration & Systems
Monitor and review shift reports, cash float management, and night audit accuracy.
Ensure accurate recording and follow-up of guest preferences, profiles, and billing.
Assist in preparing duty rosters, leave schedules, and attendance records.
Liaise with Housekeeping, Reservations, and other departments to ensure smooth coordination.
Financial & Business Awareness
Promote upselling of rooms, packages, and services to maximize revenue.
Support management in monitoring departmental expenses and cost control.
Contribute to guest satisfaction and loyalty targets as per Accor KPIs.
Health, Safety & Compliance
Ensure a clean, safe, and organized front desk area at all times.
Comply with hotel security, fire regulations, and all health and safety legislation.
Maintain confidentiality of guest and company information.
Qualifications
Diploma or degree in Hospitality Management or related field.
Minimum 2 years’ experience in Front Office operations, with at least 1 year in a supervisory role.
Proficient in PMS (Opera Cloud preferred) and Microsoft Office applications.
Strong leadership, communication, and interpersonal skills.
Excellent problem-solving and guest recovery abilities.
Fluency in English; additional languages are an advantage.
Additional Information
Your team and working environment:
Tight-knit and team oriented.
Hard-working, engaging and inclusive.
Attention to detail and hygiene
Well organised and autonomous
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