At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 91 other open Customer Service & Support roles on the Nigeria board right now.
- This employer
- Recruitmentbod Africa has 6 open roles on RezSync.
Industry: Real Estate Development, Property Management & Investments
Job Overview
Our client is seeking a well seasoned Head, Customer Experience Management & Legal Services. The ideal candidate bridges client satisfaction, regulatory compliance, and risk mitigation across all real estate operations. This executive position leads the strategic design and delivery of end-to-end buyer and tenant journeys while providing robust legal counsel on land acquisition, property conveyancing, real estate documentation, regulatory compliance, and dispute resolution.
Key Responsibilities
Customer Experience Strategy & Journey Operations
Design and implement customer experience (CX) strategies that elevate buyer, investor, and tenant satisfaction across all touchpoints (pre-sale, allocations, handovers, and post-occupancy).
Oversee the resolution of client inquiries, complaints, and service delays, establishing strict Service Level Agreements (SLAs) for account managers and client relations teams.
Develop client retention, loyalty, and feedback frameworks (NPS/CSAT) to turn homebuyers and property investors into brand advocates.
Supervise physical property allocation, title document handovers, and facility management onboarding to ensure seamless client transitions.
Legal Counsel, Contracts & Title Documentation
Draft, review, and negotiate complex real estate agreements, including Contract of Sale, Deed of Assignment, Lease Agreements, Joint Venture (JV) Contracts, and Power of Attorney.
Oversee title verification, land searches, and perfection of titles at the Lagos State Lands Bureau and relevant municipal regulatory authorities.
Provide legal advisories on property acquisition, zoning laws, building approvals, and environmental/urban planning compliance in Lagos State.
Structure and review financial and investment instruments related to off-plan sales, installment payments, and real estate crowdfunding or trust structures.
Risk Management & Dispute Resolution
Manage dispute resolution and litigation strategy alongside external legal counsel, prioritizing amicable settlements and arbitration to safeguard corporate reputation.
Establish legal compliance and risk mitigation frameworks across sales, construction, and property management activities.
Ensure organizational compliance with the Nigerian Data Protection Act (NDPA), Anti-Money Laundering (AML/CFT) laws, and real estate regulatory frameworks (e.g., LASRERA).
Key Qualifications & Requirements
Education: Bachelor of Laws (LL.B) and Call to the Nigerian Bar (BL). A relevant Master's Degree (LL.M or MBA) or certifications in Customer Relationship Management (CRM) or Alternative Dispute Resolution (ADR) are strongly preferred.
Experience: 8–12 years of post-call experience with a strong dual focus on real estate law and corporate client management. At least 4 years must be in a senior legal/CX management role within a reputable real estate, property management, or legal firm in Nigeria.
Professional Affiliations: Nigerian Bar Association (NBA) membership required; ICSAN, CIArb, or CXPA credentials are an added advantage.
Core Competencies:
Deep knowledge of Lagos State real estate laws, land documentation processes, and property registration workflows.
Proven leadership in designing customer journey mapping and omni-channel support workflows.
Exceptional contract drafting, negotiation, conflict resolution, and legal risk assessment skills.
Familiarity with modern CRM platforms (e.g., Salesforce, HubSpot, Zoho) and property management portals.
Minimum qualifications
BA/BSc/HND , MBA/MSc/MA , Professional Certificate
How to apply
Interested and qualified candidates should forward their CV to: preciousonwochei2@gmail.com using the position as subject of email.
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