Head of Revenue & Reservations -Nairobi, Kenya

A leading safari and adventure group delivering exceptional wildlife experiences across some of East Africa’s most breathtaking destinations is seeking to recruit a strategic

Head of Revenue & Reservations

.

The successful candidate will be responsible for the centralized management of room inventory, rate integrity, and the end-to-end guest acquisition journey across the group’s portfolio. This role will lead a high-performing Central Reservations Office (CRO), optimize multi-channel distribution, and ensure strong alignment between sales, revenue management, and property-level operations. The Head of Revenue & Reservations will serve as the strategic hub of all booking operations for the East African portfolio, driving revenue performance through rigorous inventory control, high-conversion inquiry management, and the effective integration of AI-enabled booking technologies. Prior East African market experience is essential.

Key Responsibilities

Manage room inventory across properties, ensure rate integrity, minimize overbooking risk, and apply yield and pricing strategies to maximize RevPAR across all channels.

Optimize performance across OTAs, GDS, DMCs, Tour Operators, MICE, and Direct channels while maintaining rate parity and consistent selling strategy.

Monitor demand trends and competitor pricing, producing actionable insights to maintain competitive market positioning.

Lead, mentor, and develop centralized and remote reservations teams, driving a strong sales-through-service and upselling culture.

Set and track KPIs (conversion, upsell, efficiency), and oversee PMS/ResRequest and AI tool implementation and optimization.

Manage key trade relationships and personally oversee VIP, HNW, and sensitive bookings, including escalations and dispute resolution.

Develop and enforce SOPs, ensure data accuracy, policy compliance, and strong quality controls across the reservations lifecycle.

Work cross-functionally with Operations and Finance, and deliver regular forecasts and performance reports on pickup, pace, and channel results.

Key Qualifications

Bachelor’s degree in Hospitality, Business Administration, or related field, with 5+ years in senior reservations and at least 2 years in a multi-property or group-level role.

Advanced proficiency in ResRequest and Revenue Management software, PMS (ResRequest/Opera), CRS, Channel Managers (e.g., SiteMinder), and AI-enabled booking tools.

Strong understanding of the East African tourism and safari lodge sector, including DMCs, seasonal cycles, and luxury lodge operations across Kenya, Tanzania, and Rwanda.

Proven track record in senior reservations or revenue leadership roles within luxury hospitality or lodge environments.

Able to translate complex data and demand trends into practical sales and revenue strategies.

Demonstrated success managing centralized, multicultural teams, building training manuals, mentoring staff, and fostering continuous learning.

Strong communicator with the ability to build trust with international partners, DMCs, and internal stakeholders.

Highly organized, target-driven, and focused on workflow optimization, record accuracy, occupancy growth, and competitive performance.

Please click on the tab below to apply:

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

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, and

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as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.

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