At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Abuja, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 277 other open Hospitality, Food & Beverage roles on the Nigeria board right now.
- This employer
- Bolton White Hotels & Apartments has 12 open roles on RezSync.
Job Purpose
To provide overall leadership and direction for the hotel, ensuring operational efficiency, excellent guest satisfaction, employee productivity, regulatory compliance, and profitability.
Key Duties and Responsibilities
Strategic Leadership: Develop and implement business plans, operational objectives, and strategies aligned with ownership or Group Management goals.
Financial Management: Prepare and manage budgets, monitor revenue and expenses, control costs, improve profitability, and ensure financial targets are achieved.
Revenue Generation: Oversee sales, marketing, pricing, occupancy, room revenue, food and beverage revenue, and other business development activities.
Hotel Operations: Supervise all departments, ensure compliance with Standard Operating Procedures (SOPs), and maintain efficient daily operations.
Guest Experience: Ensure excellent service delivery, resolve major guest complaints, monitor guest feedback, and maintain high service standards.
Human Resources: Lead and evaluate HODs, ensure effective staffing and training, promote employee engagement, and enforce discipline in collaboration with HR.
Health, Safety and Security: Ensure the safety of guests and employees, emergency preparedness, security compliance, and effective risk management.
Asset and Facility Management: Ensure proper maintenance of hotel facilities, equipment, and assets, including effective energy and resource management.
Procurement and Inventory Control: Ensure compliance with procurement procedures, effective stock control, prevention of wastage, and accountability for hotel resources.
Compliance and Internal Controls: Ensure adherence to applicable laws, company policies, financial controls, licences, and regulatory requirements.
Leadership and Communication: Chair management meetings, coordinate departmental activities, resolve operational conflicts, and promote teamwork and accountability.
Performance Monitoring and Reporting: Review departmental KPIs, daily operational reports, and monthly financial results; submit timely reports to ownership or Group Management.
Key Performance Indicators (KPIs)
Revenue and profitability against budget.
Occupancy, ADR, and RevPAR performance.
Guest satisfaction and complaint resolution.
Payroll and operational cost control.
Employee turnover and productivity.
Quality audit and SOP compliance scores.
Maintenance, safety, and regulatory compliance.
Achievement of departmental targets.
How to apply
Interested and qualified candidates should send their CV and Photograph to: jobs@boltonwhitegroup.com using the job Title as the subject of the email
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