Hotel Receptionist

Job Summary

The Hotel Receptionist serves as the first point of contact for guests, providing exceptional customer service and ensuring a warm, professional, and efficient check-in and check-out experience. The Receptionist is responsible for managing reservations, guest inquiries, payments, and coordinating with other hotel departments to ensure a seamless guest experience.

Key Responsibilities

● Welcome guests warmly and professionally upon arrival.

● Process guest check-ins, check-outs, and room allocations.

● Handle reservations through phone, email, online platforms, and walk-ins.

● Answer telephone calls and respond promptly to guest inquiries.

● Maintain accurate guest records and reservation information.

● Process payments, issue receipts, and balance daily transactions.

● Coordinate with Housekeeping regarding room readiness.

● Liaise with Maintenance and other departments to resolve guest concerns promptly.

● Promote hotel facilities, restaurant services, spa services, and special offers.

● Handle guest complaints professionally and escalate issues when necessary.

● Ensure the reception area remains clean, organized, and presentable.

● Prepare daily reports and shift handover notes.

● Maintain confidentiality of guest information.

● Comply with all hotel policies, operational procedures, and health and safety standards.

Qualifications & Experience

● Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.

● Minimum of two (2) years' proven experience as a Hotel Receptionist or Front Desk Officer in the Hospitality Industry

● Experience using hotel reservation/PMS software is an advantage.

● Excellent written and spoken English. Skills & Competencies

● Outstanding customer service and interpersonal skills.

● Professional appearance and positive attitude.

● Excellent communication and telephone etiquette.

● Strong organizational and multitasking abilities.

● Computer proficiency (Microsoft Office and hotel management software).

● Ability to work under pressure and resolve guest issues calmly.

● Strong attention to detail and accuracy.

● Record-keeping skills.

● Ability to work weekends, holidays, and rotating shifts

How to Apply

Submit your CV to info.chateaunana@gmail.com with 'Hotel Receptionist' as subject line

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