At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 366 other open Hospitality, Food & Beverage roles on the Nigeria board right now.
- This employer
- Efezi Southsea Nigeria Limited has 20 open roles on RezSync.
Roles and Responsibilities
The Resident Hotel Manager will be responsible for the overall day-to-day operations, administration and supervision of the hotel, ensuring excellent service delivery, operational efficiency, profitability and guest satisfaction.
Key duties include:
Oversee and coordinate the daily operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, Security and Administration.
Ensure the smooth running of hotel operations and maintain high standards of service delivery.
Supervise, coordinate and monitor the performance of departmental heads and other staff.
Ensure excellent guest relations, promptly handling guest complaints and resolving operational issues.
Monitor room occupancy, reservations, revenue generation and overall hotel performance.
Ensure effective cost control, proper inventory management and reduction of operational waste.
Monitor staff attendance, punctuality, grooming, discipline and general conduct.
Ensure proper implementation of hotel policies, standard operating procedures (SOPs) and management directives.
Conduct regular inspections of guest rooms, public areas, restaurants, kitchen facilities and other hotel facilities.
Ensure proper maintenance of hotel facilities, equipment and infrastructure.
Prepare daily, weekly and monthly operational reports for management.
Monitor departmental budgets, expenditure and revenue performance.
Ensure compliance with health, safety, hygiene, fire and environmental regulations.
Coordinate staff training, performance evaluation and development.
Ensure proper cash handling, accountability and adherence to financial control procedures.
Work closely with the General Manager or hotel ownership to implement business strategies and achieve operational targets.
Ensure the hotel maintains a professional image and consistently delivers quality hospitality services.
Qualifications and Requirements
Bachelor's degree or HND in Hospitality Management, Hotel Management, Business Administration or a related discipline.
Minimum of 5–7 years' relevant experience in hotel operations, with at least 3 years in a supervisory or management position.
Proven experience managing hotel operations, preferably in a medium-sized or large hotel.
Strong knowledge of Front Office, Housekeeping, Food & Beverage, Kitchen and general hotel administration.
Good understanding of hotel revenue management, cost control, budgeting and inventory management.
Proficiency in hotel management software (PMS) and Microsoft Office applications.
Excellent leadership, communication, interpersonal and problem-solving skills.
Ability to supervise a diverse workforce and maintain effective departmental coordination.
Strong organisational, administrative and reporting abilities.
Must be disciplined, accountable, proactive, result-oriented and customer-focused.
Ability to work under pressure, manage operational challenges and make sound decisions.
Must be willing to reside within the hotel premises, as this is a resident position.
Key Competencies:
Strong leadership and managerial abilities.
Excellent operational and administrative skills.
Financial discipline and cost management.
Guest relations and customer service excellence.
Staff supervision and performance management.
Problem-solving and decision-making.
Accountability, integrity and professionalism.
Important Employment Requirement:
This is a RESIDENT HOTEL MANAGER position. The successful candidate must be willing to live within the hotel premises and be available to supervise hotel operations beyond normal working hours when necessary.
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Minimum qualifications
BA/BSc/HND
How to apply
Interested and qualified candidates should send their Applications to: efezisouthsea2000@gmail.com using the Job Title as the subject of the email
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