At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 21 other open Customer Service & Support roles on the Nigeria board right now.
- This employer
- Ascentech Services Limited has 20 open roles on RezSync.
Job Summary
We are seeking an experienced Customer Service Manager to oversee customer complaints, after-sales service, warranty management, and service coordination.
The ideal candidate should have experience in HVAC, engineering, or technical equipment industries and be committed to delivering excellent customer satisfaction.
Key Responsibilities
Manage customer enquiries, complaints, and escalations, ensuring timely resolution.
Coordinate after-sales services, repairs, maintenance, and warranty claims.
Liaise with technical teams to resolve equipment-related issues.
Monitor service requests and ensure prompt follow-up with customers.
Build and maintain strong customer relationships.
Maintain accurate records of customer complaints, service activities, and warranty claims.
Prepare customer service reports and identify areas for improvement.
Requirements
Bachelor's Degree or HND in Business Administration, Engineering, or a related field.
2 – 4 years of relevant experience in customer service or after-sales service.
Experience in HVAC, engineering, or technical equipment industries is highly preferred.
Knowledge of warranty management, complaint resolution, and service coordination.
Strong communication, problem-solving, and organisational skills.
Proficiency in Microsoft Office and ERP/CRM systems.
go to method of application »
Minimum qualifications
BA/BSc/HND
How to apply
Interested and qualified candidates should send their updated CV to: recruiter10@ascentech.com.ng using the Job Title as the subject of the email.
Similar open roles
- Customer Service/ Call AgentDeepthink Global Concept Ltd · Lagos
- Customer Support AssociateKenkeputa
- Customer Service RepresentativeSuper Global Consulting · Lagos
- Front Desk ExecutivePremium Human Resource Solution Limited · Lagos
- Front Desk / Customer Experience OfficerCellulose Medical Diagnostics · Abuja
- Front Desk / HMO OfficerGreenlife Hospital · Lagos
Let RezSync apply to roles like this.
Set up your search once. RezSync matches you to open roles like this one (this one too, if it fits your CV and is still open) and sends a tailored application for each, with a full log and a pause switch you own.
More applications for less effort. Employers decide who they interview; RezSync does not guarantee a job.
Prefer to apply yourself? Apply on myjobmag.com