At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Nairobi, Kenya
- How to apply
- On myjobmag.co.ke, where the employer takes applications.
- Similar roles
- 194 other open Information Technology & Software roles on the Kenya board right now.
- This employer
- CIC Insurance has 6 open roles on RezSync.
About the Role
Reporting to the Service Reliability Manager, the Junior NOC Engineer will be responsible for day-to-day monitoring and first-line operational support of network, infrastructure, and technology services. The role focuses on event monitoring, incident detection, initial troubleshooting, escalation, and ensuring operational procedures are followed.
Key Responsibilities:
Monitor network, server, application, cloud, and infrastructure alerts using approved monitoring tools.
Perform first-level troubleshooting and resolution of common incidents.
Escalate incidents exceeding defined thresholds to the Senior NOC Engineer or relevant support teams.
Acknowledge, log, categorize, and prioritize incidents according to SLA requirements.
Monitor WAN, LAN, VPN, internet connectivity, firewalls, and critical applications.
Execute routine health checks and operational checklists.
Support implementation of approved changes and perform post-change monitoring.
Maintain accurate incident records, shift reports, and operational logs.
Follow documented procedures, runbooks, and recovery guides.
Assist in disaster recovery and business continuity testing activities.
Identify recurring alerts and report them to the Senior NOC Engineer for further analysis.
Support service restoration activities during incidents.
Escalate potential risks and service-impacting events promptly
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
Bachelor’s Degree in Information Technology, Computer Science, Telecommunications, or related field.
2-3 years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.
Key Skills & Competencies
Network monitoring tools (Grafana, Prometheus, Datadog, Nagios.
Basic networking concepts: TCP/IP, DNS, DHCP
Routing & Switching: VPNs, VLANs
Windows and Linux server administration fundamentals.
Incident and problem management processes.
Understanding of cloud environments (Azure or AWS).
Basic scripting knowledge (PowerShell, Bash, or Python).
ITSM tools such as ServiceNow or Jira Service Management.
Minimum qualifications
BA/BSc/HND
How to apply
Use the link(s) below to apply on company website.
Senior NOC Engineer
Observability & Automation Engineer
Junior NOC Engineer
https://www.myjobmag.co.ke/apply-now/1380644
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