Laundry (Quality Assurance) Partner

Customer Service and Relationship Management

Welcome customers professionally and provide friendly, courteous and prompt assistance.

Attend to walk-in customers, telephone calls, WhatsApp messages and other customer communication channels.

Provide accurate information on laundry services, pricing, turnaround times and service terms.

Handle customer complaints, enquiries and special requests professionally.

Follow up with customers to ensure satisfaction with services rendered.

Build and maintain positive relationships with existing and prospective customers.

Promote additional laundry services to customers where appropriate.

Order Processing and Documentation

Receive, inspect and record customers' laundry items accurately.

Prepare order receipts and ensure all items are properly documented.

Tag and label customers' garments to prevent mix-ups or loss.

Record special instructions relating to garment care, stains, fabric types and customer preferences

Ensure customers receive accurate information regarding order collection and delivery dates.

Maintain proper records of all customer transactions and orders.

Laundry Operations Coordination

Coordinate with laundry attendants and production personnel to ensure orders are processed correctly.

Monitor the progress of customer orders and provide updates where necessary.Verify completed orders against customer receipts before release.

Ensure garments are properly folded, ironed, packaged and presented before collection.

Escalate delayed orders, damaged garments, missing items and operational challenges to the supervisor.

Ensure priority and express orders receive the required attention.

Payment and Cash Management

Receive payments for laundry services and issue appropriate receipts.

Ensure all payments are accurately recorded in the approved system or cashbook.

Reconcile daily customer transactions and submit payment reports.

Follow up on outstanding customer payments where applicable.

Ensure cash and other payment records are handled in accordance with company procedures.

Quality Assurance and Customer Experience

Inspect completed laundry orders to ensure they meet the organisation's quality standards.

Confirm that garments are clean, properly ironed, packaged and ready for collection.

Ensure customer complaints relating to stains, damages, missing items or poor service are promptly reported.

Maintain a clean, organised and professional customer service area.

Uphold the organisation's customer service standards and brand reputation.

Reporting and Administrations

Daily reports on orders received, completed

pending and delivered.

Maintain an updated customer database.

Track repeat customers and identify opportunities to improve customer retention.

Report recurring customer complaints and service delivery challenges.

Perform other duties reasonably assigned by the supervisor or management.

Location: Accra

Salary: Attractive

Requirements

Accra Luxury Apartments offers more than a stay; it provides a lifestyle experience right in the heart of Ghana. Known for its high-end, fully-furnished apartments, Accra Luxury Apartments caters to both short and long-term guests with unparalleled service, modern amenities, and a commitment to comfort. As a member of our team, you’ll be part of a dedicated workforce that values excellence, teamwork, and customer satisfaction.

Working here means joining a company that invests in its employees’ growth through continuous training and development opportunities. You’ll be immersed in a dynamic environment where no two days are the same, contributing to memorable experiences for clients from around the world. Our inclusive culture promotes respect, innovation, and collaboration, making it an ideal workplace for individuals passionate about the hospitality and tourism industry.

At Accra Luxury Apartments, you’ll not only develop your career but also enjoy a supportive environment that values your well-being and professional aspirations. If you are looking for a rewarding career with a team that truly cares, consider Accra Luxury Apartments as your next workplace.

Similar open roles

• Call Center Operator (Independent Contractor)Unateus · Ghana
• Remote Customer Support & Operations AssistantCecilia Bempah Enterprise · Accra & Tema Region
• Front Desk Officer / Admin OfficerPat Styles · Accra & Tema Region
• Lot AssociateThe Home Depot
• Customer Care Personel/agent-(onsite)Afriam International · Accra & Tema Region
• (fluent English) Technical Support Consultant (remote)SupportYourApp · Accra & Tema Region