Loan Recovery Officer

Confidence Bank is seeking a proactive, firm Loan Recovery Officer to manage and recover overdue loan accounts while maintaining positive client relationships. The ideal candidate will minimize Portfolio at Risk (PAR) and non-performing loans (NPLs) through ethical negotiation, field visits and structured repayment plans in strict compliance with Central Bank regulations and Internal credit policies.

KEY RESPONSIBILITIES

Portfolio Monitoring & Early Intervention: Track delinquent accounts daily and contact borrowers immediately upon missed payments to prevent early-stage arrears from escalating.

Client Engagement & Negotiation: Conduct telephone calls, SMS reminders and physical field visits to customers' homes and business premises to understand default reasons and negotiate realistic repayment schedules.

Guarantor & Collateral Follow-Up: Engage loan guarantors, group leaders (for group lending models), and collateral holders to enforce repayment commitments when primary borrowers default.

Restructuring & Workout Plans: Assess distressed borrowers cash flows and recommend loan restructuring, rescheduling, or write-off proposals to the Credit Committee where appropriate.

Documentation & Reporting: Maintain accurate, up-to-date logs of all customer interactions, field visit findings, promises-to-pay (PTP) and recovery cash collections in the core banking system.

Regulatory Compliance: Ensure all collection and recovery activities strictly adhere to fair debt collection ethics, consumer protection guidelines and Central Bank microfinance directives.

QUALIFICATIONS & EXPERIENCE

Education: B.Sc. or HND in Banking & Finance, Accounting, Economics, Business Administration, Law, or any related social science discipline.

Experience: Minimum of 2–3 years of proven experience in loan recovery, credit administration, or collections within a Microfinance Bank, commercial bank, fintech, or lending institution.

KEY SKILLS & COMPETENCIES

Negotiation & Persuasion: Ability to assertively secure payment commitments while preserving customer dignity and bank reputation.

Field Resilience: Willingness and stamina to conduct frequent field visits across local markets and communities.

Analytical & Problem-Solving Skills: Ability to evaluate a borrower's true financial capacity versus willful default.

Communication & Interpersonal Skills: Fluency in English and the dominant local language(s) of the operating community.

Integrity & Emotional Intelligence: High ethical standards when handling cash recoveries, sensitive borrower situations, and high-pressure targets.

Technical Proficiency: Familiarity with core banking applications and Microsoft Excel for tracking recovery metrics.

KEY PERFORMANCE INDICATORS (KPIS)

Percentage reduction in Portfolio at Risk (PAR > 1 day, PAR > 30 days).

Monthly cash recovery rate against assigned delinquent targets.

Turnaround time on overdue account follow-ups and field visit reports.

Zero incidents of regulatory breaches or unethical collection complaints.

Minimum qualifications

BA/BSc/HND

How to apply

Interested and qualified candidates should apply using the Apply Now button below.

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