At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Nairobi, Kenya
- How to apply
- On myjobmag.co.ke, where the employer takes applications.
- Similar roles
- 152 other open Marketing & Communications roles on the Kenya board right now.
- This employer
- Spiro has 5 open roles on RezSync.
Role Overview
The Manager – Customer Lifecycle Management & Campaigns will own end-to-end lifecycle marketing initiatives and customer engagement campaigns designed to improve activation, engagement, retention, and customer lifetime value across SPIRO's ecosystem.
Key Responsibilities
Develop and execute customer lifecycle strategies across onboarding, engagement, retention, and reactivation stages.
Create and manage multi-channel campaigns through Email, SMS, Push Notifications, WhatsApp, and In-App channels.
Build segmentation models and personalized customer journeys.
Partner with Data, Product, and Marketing teams to improve campaign effectiveness.
Monitor lifecycle performance metrics and customer cohorts.
Develop customer communication frameworks and engagement journeys.
Conduct campaign analysis and derive actionable insights.
Manage campaign calendars and automation workflows.
Improve retention, repeat usage, and customer satisfaction metrics.
Requirements
Bachelor's degree in Marketing, Business, Statistics, or related field.
4–7 years of experience in CRM, Lifecycle Marketing, Campaign Management, or Customer Engagement.
Strong hands-on experience with CRM and marketing automation platforms.
Proven ability to manage large-scale customer campaigns.
Strong analytical and project management skills.
Excellent communication and stakeholder management abilities.
Preferred Experience
Experience in Mobility, Fin-tech, Digital Commerce, Ride-Hailing, Logistics, or Telecom industries.
Exposure to African consumer markets.
go to method of application »
Minimum qualifications
BA/BSc/HND
How to apply
Use the link(s) below to apply on company website.
Manager – Customer Lifecycle Management & Campaigns
Lead – Payments & Financial Services (BFSI)
https://www.myjobmag.co.ke/apply-now/1379426
Similar open roles
- Social Media OfficerOl Pejeta Conservancy (OPC) · Nanyuki
- Social Media & Content AssistantFlexi-Personnel · Nairobi
- Digital MarketerHappyland Preparatory School · Nairobi
- Manager – Customer Lifecycle Management & CampaignsSpiro · Nairobi
- Marketing ManagerPan Africa Christian University · Nairobi
- Digital MarketerHappylands Schools · Nairobi
Get applications like this ready in minutes.
Set up your search once. RezSync matches you to open roles like this one and prepares a tailored CV and cover letter for each. Roles that take applications on myjobmag.co.ke need one link from you; where employers take email applications, RezSync sends them for you.
More applications for less effort. Employers decide who they interview; RezSync does not guarantee a job.
Prefer to apply yourself? Apply on myjobmag.co.ke