Mission ICT Specialist

Key Responsibilities

Mission 1: Manage the mission's computer fleet:

Ensure compliance with ICT standards on workstations (kitlog);

Ensure compliance with the operating rules of the antivirus, its update on the workstations, its monitoring;

Ensure an analysis of the reports of the antivirus solution and propose technical solutions in order to improve security;

Configure the backups on the workstations and ensure that they are carried out in compliance with the standards and the backup policy;

Ensure that a backup policy validated by the mission and by the ICT referents at HQ is disseminated and applied throughout the mission;

Ensure the maintenance of computers and check daily / monthly that preventive and corrective maintenance tasks have been carried out;

Manage equipment assignments and all related documents;

Monitor the repair and movement of equipment;

Anticipate and identify needs in connection with his/her manager, participate in the development of budgets and place orders;

Report to the hierarchy any problem related to the management of equipment;

Ensure the follow-up of any external service providers (maintenance and repair services, etc.).

Mission 2: Manage the ICT Infrastructure:

Install and maintain the local networks of the mission according to the standards (kitlog);

Check that network equipment is working properly;

Supervise the data backup system (backup policy);

Ensure the capitalization of the technical documentation of the network, the internet connection in order to obtain a detailed mapping;

Propose, validate an access policy (Firewall) and implement it;

Analyze the use of the network infrastructure (Firewall, NAS) and propose technical solutions to improve the situation (security, performance, etc.);

Anticipate and identify needs in connection with his/her manager, participate in the development of budgets (HR, WS, spec, training, ICT and Telecom needs);

Carry out regular field visits.

Mission 3: Ensure continuos means of telecommunication (internet, radio, satellite and premises):

Ensure the functioning and monitoring of the means of communication on the mission;

Carry out regular tests on the use of these means;

Ensure the follow-up of local telecommunications providers (Internet, fixed and mobile telephony, etc.) and the rationalization of associated costs;

Ensure the technological watch in terms of internet connection and means of telecommunications;

Define a strategy concerning the means of telecommunication adapted to the mission in connection with the other departments (in particular Security);

Create and follow the indicators allowing to monitor the means of communication (use, availability, costs, contracts etc.).

Mission 4: Ensure user support & trainings:

Train users in the proper use of ICT resources, the ICT basics and compliance with security rules upon arrival and at regular intervals;

Provide users with training on equipment and applications;

Manage daily technical support requests;

Ensure the capitalization of data and procedures related to the use of computer and network resources and ensure their dissemination;

Troubleshoot common user issues;

Provide software support to users for information and email sharing;

Report the problems encountered and the solutions provided to the manager and team members;

Ensure the identification of training needs, the development of training materials and their organization;

Create and monitor indicators to monitor user satisfaction

Mission 5: Produce reports, analysis and improvements:

Carry out a monthly inventory and update the equipment list;

Produce an ICT activity report on a monthly basis and send it to its managers (equipment fleet indicators, telecom indicators, user satisfaction indicators);

Propose the implementation of ICT resources improving the work efficiency of users in accordance with the standards;

Organize any donations / recycling in compliance with the standards at the end of the contract;

Propose, validate and ensure the implementation of an ICT strategy;

Develop and monitor the network with partners (NGOs, donors, etc.) at the technical and operational level.

Mission 6: Supervise the ICT team:

Ensure regular points with report;

Organize recruitment and integration into the team;

Train and provide technical support to team members;

Develop and monitor individual action plans;

Manage schedules, organization and coordinate the distribution of work;

Ensure the evaluations of the team members.

Position Requirements

Bachelor’s Degree/Higher National Diploma in Computer Engineering, Computer Science, Telecommunications Engineering, Electrical Engineering, or related fields. A non-related field with professional certifications and a minimum of 7 years of work-related experience.

A minimum of 3 years of work experience in similar responsibilities is required.

Professional certificate(s) and/or training in the ICT-related fields.

Previous experience working for NGOs an asset, particularly international-related NGOs.

Capacity for analysis, synthesis, and reporting of large amounts of information.

Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently.

Strong verbal, written, and communication skills; approachable, diplomatic, able to maintain confidentiality; able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment.

Fluency in English.

Employee Benefits Include (but are not limited to)

100% health care coverage.

Free and direct access to Talent Soft e-learning platform.

Maternity or Paternity leave.

Compassionate leave for a hospitalized child.

Creche facilities for babies.

Minimum qualifications

BA/BSc/HND

How to apply

Interested and qualified? Go to Action Against Hunger | ACF Nigeria LTD/GTE on acfinternational.applytojob.com to apply

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