Operations Officer – Nairobi, Kenya

Our client, a fast-growing BBQ restaurant brand, is seeking a hands-on and results-driven

Operations Officer

to oversee daily operations across multiple locations.

The ideal candidate will ensure food quality, service excellence, cost control, and compliance with health and safety standards while leading teams to deliver a consistent and exceptional customer experience. This role requires a strong leader with operational expertise, financial discipline, and the ability to thrive in a fast-paced hospitality environment.

Key Responsibilities

Oversee daily operations across five locations, ensuring efficiency in kitchen workflow, service delivery, and hygiene standards.

• Maintain food quality and consistency while enforcing brand standards and SOPs.

• Ensure proper BBQ cooking standards, including grill operations, smoker use, and preparation timing.

• Recruit, train, schedule, and supervise chefs, pitmasters, and service crew.

• Conduct performance reviews, manage discipline, and foster a positive team culture.

• Monitor food costs, portion control, and wastage to maintain profitability.

• Track daily sales performance and control labor costs through efficient scheduling.

• Manage inventory, stock levels, and supplier coordination to ensure uninterrupted operations.

• Uphold high service standards and promptly resolve customer complaints and service issues.

• Ensure cleanliness, ambiance, and overall guest satisfaction across all locations.

• Enforce food safety standards and maintain readiness for health inspections.

• Ensure compliance with fire safety regulations and safe grill operations.

Key Qualifications

Diploma or degree in Hospitality Management, Business Administration, or a related field.

• 2–3 years’ experience in restaurant or multi-branch operations management.

• Strong leadership and team management skills.

• Solid knowledge of BBQ or grill kitchen operations.

• Proven ability in cost control, inventory management, and operational efficiency.

• Strong problem-solving skills and ability to make decisions under pressure.

• Excellent organizational, communication, and interpersonal skills.

• Customer-focused, detail-oriented, and results-driven.

Please click on the tab below to apply:

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

Summit Recruitment and search Africa upholds a steadfast commitment to

sustainability,

inclusivity

, and

equality

as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a

pre-employment or post-employment requirement***

Similar open roles

• Housekeeper - MombasaBrighterMonday Consulting · Mombasa
• Pre-Opening General Manager (Hospitality) – Nairobi, KenyaSummit Recruitment and Search · Nairobi
• Assistant General Manager – Mara Triangle, KenyaSummit Recruitment and Search
• Chef at Meditest DiagnosticMeditest Diagnostic · Nairobi
• F&B Supervisor at Hemingways CollectionHemingways Collection · Nairobi
• Coastal Dishes ChefNexus Staffing Solutions · Nairobi