P&C Operations Training Specialist at International Rescue Committee

Job Overview:

The P&C Training & Learning Delivery Specialist ensures employees and managers have the knowledge and skills to work effectively as P&C transformation initiatives roll out. This role owns end-to-end training design and delivery for Workday enhancements, process changes, and digital capability rollouts.

Working closely with the Change Management Specialist, Business Analysts, and P&C Partners, this role builds training on a real understanding of stakeholder needs and readiness — turning the Change Management Specialist’s impact assessments into practical, audience-appropriate learning experiences, and applying the reusable frameworks, tools, and methodology to deliver consistently at scale.

Major Responsibilities:

Training Design & Delivery

Lead the end-to-end design and delivery of training programs for Workday enhancements, process changes, and digital capability rollouts — developing and executing training in line with the approach and standards set out in the Global Workday Learning Strategy and Rollout Training Methodology.

Design and conduct training needs assessments ahead of every major rollout, building on the Change Management Specialist’s stakeholder impact assessments, with a consistent methodology identifying what each user group needs, in what format, and by when

Create a range of training assets appropriate to audience and context — job aids, quick reference guides, process guides, facilitator guides, and e-learning content — establishing reusable templates and standards

Facilitate live and virtual training sessions for P&C and non-P&C users across the organization, adapting delivery style for different audiences and contexts

Build an evaluation framework to measure training effectiveness through feedback, assessment, and post-training adoption data, iterating on content and delivery based on findings

Establish and maintain a centralized training library, creating the structure and governance to keep materials current as systems and processes evolve

Partnership & Knowledge Management

Partner closely with the Change Management Specialist to ensure training design is grounded in real stakeholder readiness and impact findings, and coordinate on rollout timing and sequencing

Track training completion and content-effectiveness metrics, feeding into the team’s broader adoption reporting

Build the team’s training capability through reusable templates, toolkits, and standards applied across all P&C transformation projects

Conduct post-implementation reviews on training effectiveness, using findings to improve future delivery

Stay current on Workday training approaches and adult learning principles

Job Requirements:

Work Experience

3–5 years of experience in training/learning & development, ideally including system rollouts or process change contexts

Experience building training tools, templates, or frameworks

Solid working knowledge of Workday from an end-user or training perspective is a strong advantage

Instructional design background or certification is an advantage

Experience in a complex, matrixed organization preferred

Experience creating microlearning content for adult learners and/or working with tools like Articulate 360, Adobe Suite, Moodle, or equivalent

Demonstrated Skills and Competencies

Instructional design capability: able to assess needs, build practical learning materials, and adapt content for different roles, formats, and audiences

Confident facilitator of live and virtual sessions for diverse groups

Clear and adaptable communicator across audiences

Data-aware: able to define training effectiveness metrics, interpret findings, and recommend action

Well-organized and able to manage multiple concurrent workstreams without losing detail

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