Patient Services Coordinator, Cosmetology at Aga Khan University Hospital

Responsibilities:

Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously

Consistently provide full coverage at all times at the front desk

Apply all functional computer applications to process daily front office transactions at compliance level standards

Maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system. Update data and records in the computer system. To know the down time and data protection procedure in the event of a system failure

Register and admit patient’s accurately

Beware of the down time and data protection procedure in the event of a system failure

Account for and balance all monies collected from patients on daily basis

Verify and confirm credit services that are applicable to corporate employees as per the account entitlement details

In liaison with the relevant stakeholders, ensure that pre-authorizations are duly completed by the physician and sent to corporations for approval within 24hours

Ensure accurate billing and data entry of patients

Ensure patient biometric registration is done

Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care

Answer both internal and external phone inquiries and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care

Re-confirm and update the contact details of patients. In addition, ensure realistic appointments are booked and rescheduling is done on timely basis.

Requirements:

Diploma in Medical Records will be an added advantage

1 years working in a busy front office preferably in a service oriented industry

Proficient in computers

Proficient in handling, counting and recording cash & cash transactions

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