PROCESS GOVERNANCE INTERN

ABOUT THE COMPANY

Airtel kenya Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel had over 339 million customers across its operations at the end of September 2015.

Role Summary

We are seeking a highly analytical and detail-oriented individual to provide support to the Airtel Business team. This role will support the B2B team in building, documenting, and monitoring the internal processes that keep our sales and service delivery engine running. You will work to identify gaps, document standard operating procedures, and track compliance against agreed ways of working.

Key Responsibilities

· Document and maintain Standard Operating Procedures (SOPs) for key processes.

· Monitor team adherence to agreed ways of working including sales force adoption

· Maintain a process audit log and generate weekly compliance summaries for senior management.

· Support the rollout of new processes and tools.

· Identify recurring bottlenecks or breakdowns in process and propose practical solutions

· Support preparation of governance documentation for internal reviews.

Qualifications & Skills

· Graduate in Business Administration, Operations Management, Project Management, Public Administration, or a related field

· Analytical and process-oriented

· Strong documentation skills

· Proficient in Microsoft Excel and Word; exposure to project management tools (Trello, Asana, or similar) is a bonus

· Self-driven with strong follow-through

Preferred Attributes

· Any prior experience in compliance, quality assurance, administration, or operations is an advantage

Only shortlisted candidates will be contacted...

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