Relationship Manager - Business Banking

REPORTS TO: Group Head, Business Banking

DEPARTMENT: Business Banking

SUMMARY

Our client is a prominent digital microfinance bank based in Lagos, seeking a Relationship Manager, Business Banking to drive revenue growth by acquiring new business clients and managing relationships with existing clients. The role focuses on identifying customer needs, promoting relevant banking products and services, and achieving sales and profitability targets.

KEY RESPONSIBILITIES

Business Development and Customer Acquisition

Identify and acquire new business banking customers.

Develop and implement strategies to expand the Bank\'s SME and business customer base.

Prospect for new business opportunities through market visits, referrals, networking, and strategic partnerships.

Develop and maintain a pipeline of qualified business leads.

Drive business portfolio growth in line with approved targets.

Promote the Bank\'s products and services to SMEs, traders, distributors, contractors, manufacturers, professional firms, and emerging enterprises.

Conduct business presentations and sales pitches to prospective clients.

Deposit Mobilization

Mobilize deposits from business customers and institutions.

Grow business liabilities portfolio through acquisition of new accounts and expansion of existing relationships.

Promote savings, current accounts, fixed deposits, and investment-related products.

Develop strategies to increase low-cost deposits.

Drive account activity and transaction volumes.

Monitor deposit trends and implement retention initiatives.

Credit Origination and Lending

Identify quality lending opportunities within the business banking segment.

Conduct customer interviews and business assessments.

Analyze customers\' financial statements and cash flow positions.

Evaluate business viability and repayment capacity.

Prepare credit proposals and recommendations.

Coordinate loan processing and approval activities.

Ensure proper documentation prior to facility disbursement.

Monitor loan utilization and repayment performance.

Support loan recovery efforts where necessary.

SME and Commercial Portfolio Management

Manage an assigned portfolio of SME and business banking customers.

Grow portfolio profitability and sustainability.

Continuously monitor portfolio health and performance.

Ensure timely renewal and restructuring of facilities where applicable.

Maintain portfolio quality within approved risk parameters.

Identify opportunities for business expansion and deeper wallet share.

Compliance and Documentation

Ensure complete and accurate customer onboarding documentation.

Adhere to KYC (Know Your Customer), AML (Anti-Money Laundering), and CBN regulations.

Maintain proper records of customer interactions and transactions.

Prepare and submit periodic performance reports.

Market Intelligence and Industry Engagement

Monitor market developments and industry trends.

Analyze competitor activities and business opportunities.

Build relationships with business associations and trade groups.

Attend networking events and business forums.

Gather customer feedback and recommend product improvements.

Provide market insights to management.

COMPETENCE REQUIREMENTS

Strong sales and negotiation skills

Relationship management and customer service orientation

Good communication and presentation skills

Business and financial acumen

Result-driven with a focus on meeting targets

Problem-solving and analytical thinking

PREFERRED QUALIFICATIONS AND SKILLS/BACKGROUND

Bachelor’s degree in Business Administration, Finance, Marketing, or related fields.

Minimum of 5 years’ experience in sales, preferably in banking or financial services.

Proven track record of meeting or exceeding sales targets.

Knowledge of business banking products and services.

Relevant professional certification is an added advantage.

Application Question(s):

Do you have a minimum of five years of experience in sales, preferably in banking or financial services?

Do you have a proven track record of acquiring business customers and meeting or exceeding sales targets?

Do you have hands-on experience in SME/business banking, including deposit mobilization, credit origination, and business portfolio management?

Do you have experience working with any of the following: ALAT (Wema Bank), GTCO (HabariPay), Access Bank (Hydrogen), ProvidusUnity Bank, or Parallex Bank?

Minimum qualifications

BA/BSc/HND

How to apply

Interested and qualified candidates should forward their CV to: hr@mauricexandra.com using the position as subject of email.

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