Reservations Manager- Nairobi,Kenya

Our client, a reputable high-end holiday homes and travel business operating three unique property collections, is seeking a dynamic and detail-oriented

Guest Experience & Bookings Coordinator

.

This role involves managing and converting guest enquiries into bookings while ensuring an exceptional travel experience through personalized service and meticulous itinerary planning.

Key Responsibilities

Handle guest enquiries promptly and professionally, providing detailed responses and converting them into bookings.

Recommend suitable properties, destinations, and activities based on guest preferences, requirements, and budget.

Curate and build expert travel itineraries for luxury holiday homes, villas, lodges, and hotels.

Coordinate the full booking process including payments, arrivals and departures, and transport logistics.

Maintain in-depth knowledge of all listed properties, their amenities, rates, and booking conditions.

Liaise with property owners, managers, and reservations staff to confirm availability and secure bookings.

Collaborate with the Managing Director and internal teams on wider aspects of the business including marketing, finance, administration, and new ventures.

Qualifications

Bachelor’s degree in Hospitality, Tourism, Business, or a related field from an accredited institution.

A minimum of 3 years’ experience in travel, tourism, guest relations, or a similar high-end service environment.

Proven understanding of luxury travel and East African destinations.

Excellent communication, interpersonal, and listening skills with the ability to interact effectively with high-end clientele.

Strong organizational skills and ability to manage multiple priorities with attention to detail.

Experience with travel booking systems and itinerary planning.

A self-starter with a collaborative approach and a proactive, problem-solving mindset.

Please click on the tab below to apply:

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

Summit Recruitment and search Africa upholds a steadfast commitment to

sustainability,

inclusivity

, and

equality

as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a

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