Retail Customer Service Executive

ABOUT THE COMPANY

AutoXpress is an East African market leading importer, distributor and retailer of tyres, auto parts and accessories offering an extensive range of repair and maintenance services through a well-established network of 50+ outlets across Kenya, Tanzania, Rwanda, Uganda and Zambia.

Vision:

To become the market leader in the Eastern African region in the sales of auto parts, accessories and servicing of vehicles.

Mission:

To deliver to our customers fast, efficient and truly superior service with an identifiable difference.

To provide the appropriate product range for our customers.

To employ, train and retain the very best human resource available.

To utilize accurate processes and systems.

We are seeking a highly motivated and ambitious individual to join our team as a Retail Customer Service Executive for our retail stores.

Basic Function:

This position is responsible for welcoming retail customers (physical as well as telephone) to the store, offering exceptional customer service, responding to their enquiries, orienting them to the company products and providing information that helps them in making purchasing decisions.

Customer Service Excellence: Observe and learn best practices for providing exceptional customer service through interaction with customers, assisting sales advisors, and handling customer inquiries or complaints, ensuring their needs are addressed promptly and professionally.

Store Operations: Gain a comprehensive understanding of store operations, including cash handling, visual merchandising, and maintenance. Develop understanding on safety, security, and regulatory compliance standards.

Sales and Business Growth: Gain hands-on experience in driving sales and business growth. Collaborate with other team members to understand sales strategies, customer engagement techniques, and effective product promotion. Participate in analyzing sales data and identifying opportunities for improvement.

Product Knowledge: Develop and maintain a comprehensive understanding of the automotive products and accessories available at AutoXpress. Build expertise and understanding of product features, specifications, compatibility, and installation procedures to assist customers in making informed purchasing decisions.

Requirements:

Bachelor's degree.

2 years working experience in customer service.

Excellent communication and interpersonal skills.

Customer-focused mindset with a commitment to providing outstanding service.

Demonstrated problem-solving and analytical abilities.

Ability to work in a fast-paced and dynamic environment.

Flexibility to work evenings, weekends, and holidays as required.

If you are eager to kick-start your career in the automotive industry and are committed to providing exceptional customer experiences, apply now to join our team.

Thank you for your interest in joining our team. We appreciate the time and effort you have taken to submit your application. Please note that only shortlisted candidates will be contacted.

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