SDR Supervisor

ABOUT THE COMPANY

We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.

SDR Supervisor

Location: Nairobi, Kenya

Employment Type: Full-Time

English Level: Advanced / Fluent

About the Role

We are seeking a highly motivated SDR Supervisor to lead, develop, and mentor a high-performing Sales Development team. This role is responsible for driving team performance, coaching SDRs, ensuring KPI achievement, maintaining operational excellence, and fostering a culture of accountability and continuous improvement.

The ideal candidate has a strong background in sales leadership, outbound sales environments, and performance management, with the ability to motivate teams and deliver consistent results.

Key Responsibilities

Lead, coach, and develop a team of SDRs to achieve and exceed performance goals.

Monitor and manage key sales metrics, including outbound calls, lead generation, meeting bookings, conversion rates, CRM accuracy, and productivity.

Conduct regular coaching sessions, performance reviews, and one-on-one meetings.

Create and implement Performance Improvement Plans (PIPs) when necessary.

Lead quality assurance initiatives, including call reviews, role-playing exercises, and training sessions.

Ensure compliance with sales processes, prospecting frameworks, CRM standards, and communication guidelines.

Analyze performance data and prepare daily, weekly, and monthly reports.

Identify opportunities for process optimization and operational efficiency.

Collaborate with leadership to execute sales strategies and improve team performance.

Develop future team leaders and promote professional growth within the organization.

Qualifications Required

Minimum 3 years of leadership experience in:

SDR/BDR Team Management

Outbound Sales

Call Center Operations

Appointment Setting

High-Volume Sales Environments

Proven experience managing KPI-driven sales teams.

Advanced or Fluent English communication skills.

Strong leadership, coaching, and people-management abilities.

Excellent analytical, reporting, and organizational skills.

Experience managing CRM and sales technology platforms.

Preferred Technical Experience

Salesforce

HubSpot

Apollo.io

Dialers and Sales Automation Tools

Sales Reporting Platforms

Ideal Candidate

Results-driven leader with a strong sense of accountability.

Exceptional coaching and mentoring skills.

Comfortable working in fast-paced, high-performance environments.

Strong problem-solving and decision-making capabilities.

Passionate about team development and continuous improvement.

Able to motivate teams and drive consistent sales performance.

What We Offer

✅ Paid Training

✅ Career Growth Opportunities

✅ Leadership Development Programs

✅ Collaborative & High-Performance Culture

✅ Exposure to International Sales Operations

✅ Dynamic and Results-Oriented Environment

Similar open roles

• Sales and Collection Internship4G Capital · Nairobi
• Insurance Sales Representative at Jubilee InsuranceJubilee Insurance · Nairobi
• Pre-Sales Executive- French SpeakingOrchid HR Outsourcing · Nairobi
• Manager Bancassurance & Alternative Channels at AAR InsuranceAAR Insurance · Nairobi
• Sales Representative- NairobiVictoria Court · Nairobi
• Medical Sales Representative at Machakos Imaging CentreMachakos Imaging Centre · Nairobi