Senior Claims Officer

KEY PRIMARY RESPONSIBILITIES

Providing advice on making a claim and the processes involved

Processing new insurance claims notifications

Collecting accurate information and documents to proceed with a claim

Analyzing a claim made by a policymaker

Contacting service providers, a network of approved professionals and arranging for them to make repairs on the policyholder's property

Monitoring the progress of a claim

Investigating potentially fraudulent claims

Identifying reasons why full payment may not be made

Ensuring fair settlement of a valid claim

Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals

Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines

Handling any complaints associated with a claim

Initiating legal recovery of monies paid out

Maintaining good broker relations

Keeping cost at a bare minimum

Adhering to legal requirements, industry regulations and customer quality standards set by the company.

Ensuring premiums are settled prior to claim processing.

Liaising with the underwriting department for policy terms and endorsements.

Advising on loss making/non-performing brokers.

Ensuring that all enquiries by clients and or stakeholders are responded to promptly and appropriately.

Ensuring that discharge vouchers are dispatched and settled as per the guidelines.

Ensuring that records in respect of claims processed are available and maintained correctly for effectiveness in responding to policyholders’ queries.

Regular briefing to the departmental manager and making consultations.

Entering claims data to the system

Assisting and train new staff on work procedures and company policies to ensure effective client service

Participating in and contributing in meetings, discussions and consultations with other team members to ensure that all hindrances to job performance are addressed in good

ACADEMIC QUALIFICATIONS

Bachelor’s degree in relevant field

JOB SKILLS AND REQUIREMENTS

TeamPlayer

NegotiationSkills

InterpersonalSkills

InterpersonalandCommunicationskills

Integrity

PROFESSIONAL QUALIFICATIONS

ACII/AIIK

EXPERIENCE

At least 4 years relevant experience in Insurance

Minimum qualifications

BA/BSc/HND

How to apply

Use the link(s) below to apply on company website.

Software Engineer

Cloud Engineer

Reconciliation Assistant

Assistant Business Developer

Senior Claims Officer

https://www.myjobmag.co.ke/apply-now/1380206

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