At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Nairobi, Kenya
- How to apply
- On myjobmag.co.ke, where the employer takes applications.
- Similar roles
- 136 other open Banking & Financial Services roles on the Kenya board right now.
- This employer
- Sidian Bank has 6 open roles on RezSync.
JOB PURPOSE
The Senior Manager, Customer Life Cycle, Account Services & Product Operations provides enterprise-wide operational leadership for the end-to-end customer life cycle, including customer onboarding, KYC/CDD maintenance, account services, account instruments, subsidiary operations, partnerships and product operations. The role also ensures that customer records, account mandates, service requests, product set-ups, operational reconciliations, controls and service hand-offs are processed accurately, within approved turnaround times, and in line with regulatory, risk, audit, compliance and customer-service expectations.
KEY RESPONSIBILTIES
Provide strategic, operational and people leadership to the Customer Onboarding & KYC, Account Services & Instruments, and Subsidiary, Partnerships & Product Operations teams.
Translate Operations strategy into clear operating standards, service-level expectations, control requirements, quality benchmarks and performance routines for all customer life cycle activities.
Oversee account opening readiness, customer due diligence, KYC refresh, customer static-data maintenance, mandate management, account amendments, account closure and account instrument processes.
Ensure product and partnership operations are supported through effective operational readiness, parameter maintenance, reconciliations, exception handling, evidence retention and post-implementation controls.
Maintain compliance with approved Bank policies, CBK expectations, AML/CFT/CPF obligations, data protection requirements, customer confidentiality standards and operational risk controls.
Monitor service queues, ageing, rework, quality defects, escalation trends, audit issues and control gaps, and ensure timely corrective action and management reporting.
Drive process improvement, automation, standard operating procedure updates, cross-functional collaboration and staff capability development across the portfolio.
ACADEMIC BACKGROUND
University degree in Commerce, Finance, Accounting, Economics, Business Administration, Law, Risk Management, Operations Management or a related discipline.
Master’s degree, professional banking qualification, compliance certification, risk management certification or project/process improvement qualification will be an added advantage.
WORK EXPERIENCE
At least eight (8) to ten (10) years’ experience in banking operations, customer onboarding, KYC/CDD, account services, product operations, service operations or operational risk management.
At least five (5) years’ experience managing teams, service levels, operational controls, stakeholder expectations and regulatory-sensitive processes in a financial institution.
SKILLS & COMPETENCIES
Strong knowledge of customer lifecycle operations, KYC/CDD/EDD, AML/CFT/CPF, account services, instruments, banking products, core banking systems, workflow management and operational controls.
Excellent leadership, stakeholder management, judgement, analytical thinking, reporting, communication, service management, coaching, escalation management and process improvement skills.
go to method of application »
Minimum qualifications
BA/BSc/HND , MBA/MSc/MA
How to apply
Use the link(s) below to apply on company website.
Senior Manager Channel Operations
Senior Manager Customer Life Cycle
Senior Manager – Corporate Operations
Senior Manager – Branch Operations & Service Delivery
https://www.myjobmag.co.ke/apply-now/1382306
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