Skincare Consultant

Key Responsibilities

Customer Consultation and Skincare Advice

Welcome customers visiting the shop and provide friendly, professional assistance.

Conduct one-on-one skincare consultations to understand customers’ skin types, concerns and product needs.

Handle customer enquiries received through Instagram direct messages, WhatsApp and the company website.

Recommend suitable skincare products and routines based on customers’ individual needs.

Explain product ingredients, benefits, usage instructions and the correct order of application.

Follow up with customers to establish their satisfaction with recommended products and encourage repeat purchases.

Build positive customer relationships through reliable product information and attentive service.

Social Media Content Creation

Confidently appear on camera when presenting skincare products, sharing skincare tips and educating customers.

Support the creation of engaging content for the company’s social media platforms.

Participate in promotional campaigns, product features and marketing activities in line with the content calendar.

Communicate skincare information in a clear, engaging and customer-friendly manner.

Order Processing and Dispatch

Receive and process customer orders placed through the website, social media platforms and WhatsApp.

Pick, pack and prepare products for dispatch while ensuring order accuracy.

Coordinate with delivery riders and courier services to facilitate timely order deliveries.

Keep customers informed about their orders and delivery arrangements.

Record sales and support accurate order documentation.

Monitor stock levels and report low-stock or near-expiry products to the relevant person.

Shop and Stock Management

Maintain a clean, organised and welcoming shop environment.

Arrange product displays, shelves and testers to maintain an attractive shopping experience.

Receive incoming stock, verify quantities and ensure products are properly stored.

Support regular stock counts and maintain an organised stockroom.

Ensure skincare products are displayed and stored appropriately.

Qualifications and Experience

Applicants interested in Skincare Consultant Jobs in Kenya should meet the following requirements:

A Certificate, Diploma or equivalent training in Beauty Therapy, Esthetics or a related field.

At least one year of relevant working experience in an esthetics clinic or retail beauty store.

Fluency in spoken and written English.

Practical knowledge of skincare products, skin types and common skincare concerns.

Ability to communicate product information clearly and assist customers in making informed purchasing decisions.

Added Advantages

The following will be an added advantage:

Hands-on knowledge of Korean and American skincare brands.

Good spoken Kiswahili.

Experience using content creation applications for social media.

Familiarity with online customer engagement and digital sales platforms.

Key Skills and Personal Attributes

The ideal candidate should demonstrate the following qualities:

Customer service skills: Warm, approachable and able to make customers feel comfortable during consultations.

Passion for skincare: Genuine interest in skincare products, ingredients and helping customers establish suitable routines.

Communication skills: Able to explain product information clearly and interact professionally with different customers.

Confidence on camera: Comfortable appearing in videos and presenting skincare products naturally.

Organisation: Able to manage customer enquiries, orders, stock and shop activities effectively.

Attention to detail: Careful when handling customer orders, checking stock and providing product information.

Interpersonal skills: Able to build positive relationships with customers and work well with colleagues.

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How to apply

Interested and qualified candidates should forward their CV to: jobs@powervision.co.ke using the position as subject of email.

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