Student Counsellor / Admissions Officer

Responsibilities:

Student Counselling & Admissions:

Counsel prospective students on suitable study destinations, courses, universities, entry requirements, tuition fees and application timelines.

Guide students through university applications, documentation, admissions requirements and subsequent processes, including offer letters, tuition deposits and CAS.

Prepare applications, personal statements, recommendation letters and document submissions

Review application documents for completeness and accuracy, submit applications through authorised channels, and monitor progress until the relevant stages are completed.

Guide students through visa application procedures and financial requirements

Respond professionally to student enquiries via telephone, WhatsApp, email and other approved channels.

Student Recruitment & Follow-Up:

Contact prospective students, follow up on enquiries and convert leads into consultations, applications and enrolments.

Carry out recruitment campaigns, information sessions, webinars and referral activities.

Work towards agreed individual and team targets for consultations, applications, student enrolments and visas

CRM & Application Management:

Maintain complete, accurate and up-to-date student records in CTN's designated CRM.

Record calls, consultations, correspondence, application updates, tasks and follow-up reminders promptly.

Track student progress, application deadlines, outstanding requirements, offers and tuition deposits.

Ensure all assigned tasks are completed on time and student activities are properly documented.

Compliance & Professional Standards:

Verify admissions information against official university sources before advising students.

Provide appropriate guidance on visa processes, visa approval, and refer students to official or authorized sources for immigration advice where required.

Maintain professional relationships with students, parents, universities and external partners.

Reporting & Team Collaboration:

Prepare regular reports on enquiries, consultations, applications, offers and enrolment progress.

Monitor caseloads and performance against agreed targets, identifying challenges and recommending improvements.

Collaborate with management and the marketing team to improve student recruitment, application progression and conversion rates.

Attend meetings, training sessions and performance reviews as required.

Requirements:

Bachelor's degree in any relevant discipline.

2 - 3 years of relevant experience in admissions, visa processing, or study abroad consultancy.

Strong knowledge of visa and immigration procedures.

Excellent attention to detail and documentation skills.

Strong communication, problem-solving, and decision-making skills.

Excellent time management and organisational skills.

Strong customer service orientation, persuasion and follow-up skills

Good IT skills, including Microsoft Word, Excel, email and online application portals; CRM experience is an advantage.

Ability to work independently and collaboratively in a target-driven environment.

High levels of integrity, professionalism, confidentiality and accountability.

Preferred Experience:

Experience working in a study abroad consultancy.

Experience processing student visa applications for the UK, Canada, USA, or Australia.

Experience managing university or college admissions applications.

Experience working with multiple partner institutions and clients.

Key Performance Indicators (KPIs):

Meeting Visa approval targets.

Application processing time.

Client satisfaction rate.

Documentation error rate.

Meet targets on successful student enrolments.

Number of completed and successfully processed applications.

Compliance with processing timelines.

Remuneration: NGN 250,000 – 300,000 Monthly (basic and performance-based)

Benefits:

Competitive salary based on experience level.

Commission and incentives based on performance.

Career growth and professional development opportunities.

Regular training on new visa policies and travel trends.

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