Department:
Human Resources
Reports to:
Head of Human Resources
Location:
Nairobi, with travel to branches as required
Job Purpose
Coordinate recruitment across restaurants, markets and support functions, ensuring the business attracts and hires suitable employees within approved timelines and budgets. The role supports branch staffing, new openings and the development of a reliable talent pipeline while maintaining accurate recruitment records and a positive candidate experience.
Key Responsibilities
1. Recruitment Planning and Coordination
Work with HR and hiring managers to identify vacancies, replacement needs and staffing requirements for new branches.
Confirm that recruitment requests have the required approval, job description and salary budget before sourcing candidates.
Maintain a recruitment tracker showing approved vacancies, hiring progress, proposed start dates and outstanding actions.
Prioritise vacancies according to operational needs and agreed timelines.
2. Candidate Sourcing and Selection
Source candidates through approved recruitment channels, referrals, hospitality institutions and internal talent pools.
Prepare job advertisements and screen applications against agreed role requirements.
Conduct initial interviews and coordinate assessments and interviews with hiring managers.
Use consistent selection criteria and maintain clear interview records.
Build candidate pipelines for frequently recruited restaurant, kitchen, retail and support roles.
Coordinate internal applications and communicate outcomes professionally.
3. Pre-Employment Checks and Documentation
Verify qualifications, employment history and references in line with company procedures.
Ensure successful candidates submit the required employment documents before onboarding and payroll submission.
Track outstanding documents and escalate gaps promptly to the relevant HR representative and hiring manager.
Prepare offer letters and employment documentation for review and approval.
Maintain complete, accurate and confidential recruitment files.
4. Onboarding and Deployment
Coordinate joining dates, branch allocation and induction arrangements with HR and Operations.
Ensure new employees receive clear information on their roles, reporting lines and onboarding requirements.
Hand over complete employee files to the responsible HR representative.
Follow up on new hires during their initial employment period and flag placement or retention concerns.
5. Talent Pipeline and Employer Branding
Develop relationships with hospitality colleges, universities and other relevant training institutions.
Coordinate internship recruitment and placement with HR, Learning and Development, and hiring managers.
Support the identification of suitable interns for employment opportunities, subject to performance and approved vacancies.
Represent the organisation professionally at recruitment events and communicate vacancies through authorised channels.
Ensure candidates receive timely updates throughout the recruitment process.
6. Recruitment Reporting and Improvement
Prepare monthly reports on vacancies, hires, recruitment turnaround time, sourcing channels and documentation completion.
Reconcile hires against approved recruitment requests and explain replacement, growth and new-branch hiring.
Review early exits and hiring-manager feedback to identify opportunities to improve selection and placement.
Recommend practical improvements to recruitment processes and candidate experience.
Qualifications and Experience
Bachelor’s degree in Human Resource Management, Business Administration or a related field.
Professional qualification in Human Resource Management is an added advantage.
At least three years’ relevant recruitment experience, preferably in hospitality, retail or another business with high-volume recruitment.
Experience recruiting operational and supervisory roles across multiple locations.
Proficiency in Microsoft Excel and recruitment or HR information systems
.
Key Competencies
Strong interviewing and candidate assessment skills.
Good planning, coordination and follow-through.
Clear communication and effective stakeholder management.
Accuracy in documentation and reporting.
Sound judgement, confidentiality and professional integrity.
Ability to manage competing vacancies and work within agreed deadlines.
Key Performance Indicators
Targets will be agreed with the Head of Human Resources and reviewed periodically.
Approved vacancies filled within agreed timelines.
Complete recruitment documentation before onboarding and payroll submission.
New hires meeting probation expectations.
Reduced early attrition linked to selection or placement.
Accurate and timely recruitment reports.
Availability of qualified candidates for recurring vacancies.
Positive feedback from hiring managers and candidates.
Working Relationships
Internal:
HR team, Operations, branch managers, departmental heads, Learning and Development.
External:
Candidates, training institutions, recruitment partners and reference providers
Requirements
We are the specialized HR advisory division of East Africa’s premier talent platform. We focus on creating strategic connections between exceptional professionals and forward-thinking organizations. When you apply for a role through our team, you enter a curated talent ecosystem. Our experts evaluate your unique skills, experience, and aspirations to align you with opportunities that don't just offer a job, but provide a platform for meaningful impact and long-term career growth
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