TELE SALES MANAGER

ABOUT THE COMPANY

iSON has been in contact center operations in Kenya since February 2011 and has the best call center in Kenya. For a leading African telecom client, iSON provides Inbound Customer Service, mobile money, Inbound-Dealer Helpdesk, Outbound Sales, Retention and customer Health check, Back-Office, Social Media care, KYC, W.COM-Mailbox, Data Cleanup services, switchboard services, we have more than 100 staff employed in our call center in Kenya. Besides Telecom, we serve automobile clients. iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. Our dedicated and talented workforce spread across Sub-Saharan African countries, along with India and Myanmar, are redefining the way people connect with enterprises. In less than a decade, we have grown into a global business and this is our growth story.

The Company

iSON Xperiences is a premier, global, end-to-end CX management company with a dominant presence in Africa, India, Europe and the Middle East. Ranked among the top global CXM leaders in EMEA, iSON offers a unique blend of humanism and digital solutions, tailored to our clients’ requirement.

Position Summary

Primary responsibilities include providing strategic and operational leadership to drive tele sales.

Maximize revenue generation and ensure the delivery of stretched sales targets. Overseeing day-to-day tele sales operations, managing tele sales agent performance and productivity against KPIs, monitoring and driving sales conversions, timely identification and proactive resolution of challenges to ensure sales conversion rates are achieved.

Implement quality assurance frameworks to ensure exceptional customer service, oversee workforce management and scheduling optimization, provide coaching and team development in conjunction with Team Leads, and ensuring operational compliance with client SLAs, foster a collaborative and high performing tele sales team.

Prepare performance reports for weekly and monthly performance reviews, in addition to root-cause analysis and structured escalation management.

Knowledge, Skills and Experience

Bachelor’s degree in Business Administration, Sales, Marketing or an equivalent qualification. Relevant postgraduate qualification is a strong advantage.

Minimum of five (5) years in a call center environment with at least 3 years specifically managing tele sales operations.

Proven track record of consistently meeting and exceeding aggressive sales targets, conversion metrics, and revenue goals in a high-volume tele sales setting.

Ability to balance sales aggressiveness with strict adherence to quality assurance scores, customer and client-specific operational KPIs.

Excellent interpersonal skills and the ability to communicate effectively with diverse teams and senior management.

Highly organized, detail-oriented and proficient in analyzing sales data, conversion funnels and performance metrics.

Advanced proficiency in data analysis to track agent performance, forecast sales trends and present insights to senior leadership and clients

Advanced familiarity with call center dialer technologies, proficiency in MS Office and familiar with CRM platforms.

Ability to manage client relationships, present operational reviews and align team output with client expectations.

Familiar with the Balanced Scorecard model for performance management.

Good understanding of local compliance standards, including consumer protection laws, telemarketing regulations and data privacy regulations.

Only candidates who meet the above requirement should submit their updated resume and cover letter via email to

recruitmentke@isonxperiences.com

The email Subject Heading should clearly indicate the position for which one is applying.

Closing Date: Friday, 20th November 2026.

Similar open roles

• Direct Sales Execuitves (Home Broadband)-KapenguriaSheer Logic · West Pokot
• Direct Sales Execuitves (Home Broadband)- MachakosSheer Logic · Machakos
• Direct Sales Execuitves (Home Broadband)-KitengelaSheer Logic · Kajiado
• Veterinary Medical RepresentativeGoodman Agencies · Nairobi
• Direct Sales Execuitves (Home Broadband)-ThikaSheer Logic · Thika
• Equipment Sales ManagerSpring Valley Coffee · Nairobi