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Telesales/Receptionist X 02 – Hospitality at Brilliance Executive Management

Brilliance Executive Management · Lusaka

Brilliance Executive ManagementLusakaPosted 27 October 2026Apply by 6 November 2026

At a glance

Closing date
6 November 2026 (5 days left)
Where
Lusaka, Zambia
How to apply
On jobwebzambia.com, where the employer takes applications.
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6 other open Sales & Business Development roles on the Zambia board right now.
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Brilliance Executive Management has 3 open roles on RezSync.

Description:

Job Purpose

The Telesales/Receptionist will assist the Sales Team with front office and telephone inquiries, follow up on quotations and respond to enquires on email,follow up on old clients to improve sales and relations. Frequently communicate with customers to understand their requirements and need.

Summary of Key Responsibilities;

Submission of end of month sales report to the supervisor.

Upkeep of all registers up date at reception -attendance, inquiry, in-out etc.

Contact potential or existing customers to inform them about a product or service using scripts

Answer questions about products or the company

Direct prospects to the field sales team when needed

Enter and update customer information in the database

Take and process orders in an accurate manner

Assisting Sales Representatives with inquiries, follow up on quotations.

Target at least 2 new clients every month through Tele-sales.

Keeping record of customer enquiries for new products and ensuring they are auctioned.

Make follow-ups on payment from debtors and search for new clients.

Gathering of market information i.e; competitors, customers and pricing.

Filling of quotations and Purchase orders from the clients and given to clients.

Primary Areas of Accountability:

Qualifications and Experience

Diploma in Business Administration or Related

Minimum three (03) years of work experience in Telesales

Must have at least 1-2 years experience in Hospitality Telesales

Proven experience as Telesales representative or other Sales/Customer Service role

Proven track record of successfully meeting sales quota preferably over the phone

Excellent communication skills

Must have a clean and traceable career record.

Good interpersonal relations

Good computer skills in word, excel and PowerPoint

QUALIFIED FEMALES & THE DIFFERENTLY ABLED PERSONS ARE ENCOURAGED TO APPLY FOR THIS POSITION

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