Test Center Administrator (Nairobi, Kenya) at Pearson

Role

To perform the administration and invigilation of exams: including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes.

Key Responsibilities

Provide a high level of customer service.

Prepare equipment and test environment per company procedures to deliver testing.

Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and clients’ procedures.

Explain the test process to candidates and deal with other queries as required.

Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard.

Help to ensure a clean, professional, quiet testing atmosphere in the centre.

Essential Experience & Qualifications

Good face-to-face communication skills with experience in a customer facing role.

Ability to work with procedures and policy.

Strong attention to detail.

Must enjoy working with people, have effective time management skills, Ability to work under pressure.

Be comfortable in a quiet environment.

PC literate.

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