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Tour Operations Officer

Jetaway Travel And Tour · Accra & Tema Region

Jetaway Travel And TourAccra & Tema RegionPosted 23 October 2026Apply by 7 December 2026

At a glance

Closing date
7 December 2026 (45 days left)
Where
Accra & Tema Region, Ghana
How to apply
On jobberman.com.gh, where the employer takes applications.
Similar roles
5 other open Travel & Tourism roles on the Ghana board right now.

Key Responsibilities

Plan, coordinate and manage tour packages, excursions and travel itineraries based on customer requirements.

Research destinations, attractions, accommodation options and activities to support the development of competitive tour packages.

Obtain and compare quotations from hotels, transport providers, tour guides, attractions and other service providers.

Coordinate hotel bookings, transportation, tour guides, entrance tickets and other tour-related arrangements.

Prepare detailed tour itineraries, schedules, costing sheets and operational plans.

Coordinate with suppliers to confirm bookings, availability, rates and service delivery arrangements.

Monitor tour activities to ensure compliance with approved itineraries, schedules and customer expectations.

Work closely with the Sales and Reservations teams to convert enquiries into confirmed bookings and deliver agreed services.

Prepare periodic reports on tour activities, bookings, operational challenges, supplier performance and customer satisfaction.

Qualifications and Experience

A bachelors degree, HND or relevant qualification in Tourism, Hospitality Management, Travel Operations, Business Administration or a related field.

At least 3–5 years of experience in tour operations, travel coordination, hospitality or a related service environment.

Knowledge of tour planning, itinerary development, travel logistics and supplier coordination.

Experience obtaining quotations, comparing costs and coordinating travel-related services.

Strong customer service, communication, negotiation and organizational skills.

Good administrative, numerical and record-keeping abilities.

Proficiency in Microsoft Office and other relevant digital tools.

Flexibility to work outside standard hours when required and travel for operational assignments.

Key Competencies

Tour planning and coordination

Attention to detail and time management

Customer service and relationship management

Supplier negotiation and coordination

Problem-solving and adaptability

Teamwork and cross-functional collaboration

Ability to manage multiple assignments under pressure

Location: Accra

Salary: Attractive

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