Virtual Banker Africa China Banking

Job Description

To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.

This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

Qualifications

B.Sc in Social Science or related field.

Masters and Professional certifications can be an added advantage.

Experience:

Mandarin speaking.

1 - 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.

Experience in telecommunications Support.

Understanding of Stanbic IBTC’s products and services.

Conceptual and practical knowledge of credit procedures, policies, and standards

Computer literacy, particularly with Microsoft Word, Excel and Power Point

Additional Information:

Behavioural Competencies:

Adopting Practical Approaches

Articulating Information

Challenging Ideas

Convincing People

Exploring Possibilities

Technical Competencies:

Banking Process & Procedures

Customer Understanding (Consumer Banking)

Product Knowledge (Consumer Banking)

Active Listening

Query Resolution.

Minimum qualifications

BA/BSc/HND , MBA/MSc/MA , Professional Certificate

How to apply

Use the link(s) below to apply on company website.

Banker, Business - Saki

Banker, Business - Ogbomoso

Manager, Relationship, Mandarin Speaking-North

Virtual Banker Africa China Banking

https://www.myjobmag.com/apply-now/1376793

Similar open roles

• Customer Service RepresentativeB.Y Mafit Ltd · Lagos
• Chat Support SpecialistVbuzz Marketing
• Call Centre Representative (French Speaking)Tribest Coporate Support Ltd · Lagos
• Customer Relationship ManagerHBM Nigeria Plc (Formerly Lafarge) · Gombe
• After - Sales Service Specialist (Ibadan)New Age Mobile Concepts Limited · Oyo
• Helpdesk OfficerDangote · Kogi