At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Oyo, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 365 other open Hospitality, Food & Beverage roles on the Nigeria board right now.
- This employer
- Kloverharris Limited has 5 open roles on RezSync.
We are seeking a friendly, presentable, and customer-oriented Waitress to join our team at the park. The successful candidate will be responsible for attending to guests, taking food and beverage orders, serving meals, and ensuring that customers enjoy a pleasant dining experience. The ideal candidate must demonstrate excellent customer service, good communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
Welcome guests warmly and assist them with seating arrangements where necessary.
Present menus to customers and provide information about available meals, drinks, and specials.
Take accurate food and beverage orders and communicate them promptly to the kitchen or bar.
Serve food and drinks to guests in a timely and professional manner.
Attend to customers' requests, enquiries, and complaints courteously.
Ensure tables, chairs, and dining areas are clean, neat, and properly arranged.
Monitor customer satisfaction and ensure guests receive quality service throughout their visit.
Process customer bills and payments accurately where required.
Coordinate with kitchen and other service staff to ensure efficient service delivery.
Adhere to food hygiene, safety, and sanitation standards.
Replenish supplies such as cutlery, napkins, condiments, and other dining essentials.
Report customer complaints, service issues, and operational concerns to the supervisor.
Perform other duties as may be assigned by management.
Qualifications and Requirements
Minimum of SSCE; an OND or equivalent qualification is an added advantage.
Previous experience as a waitress or in a restaurant/hospitality environment is desirable.
Good verbal communication and interpersonal skills.
Customer-focused with a friendly and welcoming disposition.
Neat, presentable, and well-groomed.
Ability to work under pressure and manage multiple tasks.
Good listening skills and attention to detail.
Ability to work flexible shifts, including weekends and public holidays.
Required Skills and Competencies
Customer service and relationship management.
Effective communication.
Teamwork and collaboration.
Time management.
Attention to detail.
Problem-solving and conflict resolution.
Professionalism and personal hygiene.
Key Performance Indicators (KPIs)
Customer satisfaction and feedback.
Accuracy of orders taken and served.
Timeliness of food and beverage delivery.
Cleanliness and presentation of the dining area.
Compliance with food hygiene and safety standards.
Professionalism and responsiveness to customer requests.
Number of customer complaints relating to service delivery.
go to method of application »
Minimum qualifications
OND , Secondary School (SSCE)
How to apply
Interested and qualified candidates should send their CV to: recruitment@Kloverharris.com using the job title as the subject of the mail.
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