Administrative Assistant at AA Kenya

Job Purpose

To provide proactive executive and administrative support to the Director, Business and Channels, ensuring routine coordination, communication, reporting and follow-up are handled efficiently. The role protects the Director’s time and enables focus on revenue growth, strategic partnerships, branch expansion and business strategy.

Key Responsibilities

Calendar & Communications

Manage and prioritize the Director’s calendar, meetings and appointments.

Filter routine correspondence and draft routine emails, memos and communications.

Track commitments, deadlines and follow-ups requiring the Director’s attention.

Handle confidential information with discretion.

Regional & Operational Support

Coordinate routine communication with Regional Managers, Branch Teams and Head Office functions.

Track branch and regional action points and follow up on outstanding matters.

Support branch visits, travel arrangements and executive logistics.

Escalate matters requiring the Director’s attention promptly.

Reporting & Data

Maintain regional and branch performance dashboards and trackers.

Support preparation of presentations, performance summaries and business updates.

Ensure reports and data are accurate, timely and properly filed.

Meetings & Events

Coordinate meetings, workshops, retreats and departmental events.

Prepare agendas and meeting materials and capture key decisions and action points.

Maintain action trackers and follow up to ensure agreed actions are closed.

Key Result Areas (KRAs)

Efficient calendar and executive time management.

Accurate and timely reports, dashboards and presentations.

Prompt follow-up and closure of administrative and business actions.

Responsive coordination with branches, regions and Head Office.

Smooth execution of meetings, travel and events.

High standards of confidentiality, professionalism and attention to detail.

Qualifications & Competencies

Diploma or bachelor’s degree in business administration, Secretarial Studies, Office Administration or a related field.

At least 3 years’ relevant experience, preferably supporting a senior manager or executive.

Advanced proficiency in Microsoft Office, particularly Outlook, Word, Excel and PowerPoint.

Strong report preparation, data management and calendar coordination skills.

Excellent written and verbal communication skills.

Highly organized, proactive and able to manage competing priorities.

Strong judgement, discretion, problem-solving and follow-through.

Ability to work independently in a fast-paced corporate environment.

Ideal Candidate

A proactive, highly organized and trustworthy support professional who anticipates needs, drives follow through, protects executive time and confidently coordinates with senior stakeholders.

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