Branch Manager

Job role

Lead a Team. Grow Businesses. Transform Communities.

Position: Branch ManagerLocation: Opportunities Available Across Kenya

Employment Type: Full-Time

Reporting To: Sector Management

About 4G Capital: Unlocking Human Potential for Good

At 4G Capital, we believe that every successful entrepreneur holds the key to strengthening a family, building a resilient community, and driving economic growth across Kenya. For over a decade, we have partnered with thousands of micro and small enterprises, delivering responsible working capital, practical business training, and innovative digital financial solutions that help businesses thrive.

As East Africa’s market leader in unsecured MSME lending and an award-winning fintech innovator, we don't just lend money—we build futures. Our mission is simple yet profound: Unlocking Human Potential for Good. Every business we empower sparks a ripple effect of sustainable growth, financial independence, and positive social impact.

Our Culture: Purpose, Innovation, & Shared Success

When you join 4G Capital, you step into a culture built on integrity, collaboration, customer-centricity, and continuous innovation. We foster a supportive, high-energy environment where every voice matters, every idea is valued, and performance is celebrated.

We operate as a close-knit team driven by a shared vision. Here, leadership isn't about managing processes—it's about empowering people, solving real-world challenges, and championing responsible financial inclusion every single day.

The Role: Make a Real Impact

As a Branch Manager, you will stand on the frontlines of financial empowerment. You will lead branch operations, inspire a high-performing field team, drive commercial performance, and foster strong relationships within the local business community.

Key Responsibilities:

Drive Business Performance: Deliver branch growth and profitability by meeting disbursement, collection, and portfolio performance targets.

Lead & Develop Your Team: Coach, mentor, and motivate branch personnel to cultivate a collaborative, results-oriented workplace.

Protect Portfolio Quality & Manage Risk: Ensure strict adherence to credit policies, affordability checks, and fraud prevention measures.

Deliver Exceptional Customer Experience: Champion customer advocacy by educating borrowers, resolving inquiries promptly, and building long-term community relationships.

Drive Operational Excellence: Manage office administration, ensure regulatory compliance, and report insights to Sector Management to capitalize on local market opportunities.

Must have skills

Communication problem solving organizational

Good to have skills

Time keeping

Qualifications

Education: A Diploma or Degree in a Business-related discipline.

Experience: Proven leadership track record, ideally as a Team Leader or Branch Manager within financial services, consistently hitting performance KPIs and managing healthy portfolios.

Skills: Outstanding communication, organizational, problem-solving, and relationship-building skills.

Values: High integrity, discretion, commercial acumen, and an unwavering commitment to ethical and responsible lending practices.

Flexibility: A proactive, self-motivated mindset with a willingness to relocate anywhere within Kenya.

Requirements

4G Capital is the market leader in unsecured working capital lending in Kenya and Uganda. We empower micro and small businesses to grow and succeed by providing instant access credit and training to unlock business growth, maximising the impact for micro business owners. Products and services are delivered via mobile money and proprietary fintech systems and data-led algorithmic underwriting. The award-winning company is Africa’s highest scoring fintech B Corp, the highest standard in global ESG and impact assessment.

Purpose: To Unlock Human Potential for Good

Mission: To Grow Business with Capital and Knowledge

Vision: The first choice for MSME growth in Africa

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