At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- On myjobmag.com, where the employer takes applications.
- Similar roles
- 113 other open Customer Service & Support roles on the Nigeria board right now.
Job Summary
The Call Centre Representative is responsible for handling customer interactions professionally and efficiently through inbound and/or outbound calls.
The role involves responding to customer enquiries, providing accurate information, resolving complaints, and ensuring a positive customer experience while meeting assigned performance targets.
Key Responsibilities
Handle inbound and outbound customer calls professionally and courteously.
Respond to customer enquiries and provide accurate and timely information.
Resolve customer complaints and escalate complex issues appropriately.
Follow approved call scripts, processes, and service guidelines.
Make follow-up calls where necessary to ensure customer issues are resolved.
Maintain a high level of professionalism and customer service at all times.
Meet assigned KPIs and performance targets, including call volume, quality, customer satisfaction, and adherence.
Protect customer information and maintain confidentiality.
Work collaboratively with Team Leads and other departments to resolve customer issues.
Participate in required training, coaching, and performance improvement sessions.
Comply with company policies, procedures, and client-specific requirements.
Requirements
Minimum of OND in any related field
Minimum of 2 years experience as a call centre representative.
Excellent verbal and written communication skills.
Good listening and interpersonal skills.
Ability to remain calm and professional when handling difficult customers.
Good problem-solving and conflict-resolution skills.
Experience using MS Office applications
Ability to work effectively in a target-driven environment.
Willingness to work shifts, weekends, or public holidays where required.
How to apply
Interested and qualified? Go to Avetium Consult Limited on forms.zohopublic.com to apply
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