At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 124 other open Customer Service & Support roles on the Nigeria board right now.
KEY RESPONSIBILITIES
Client Relationship Management
Maintain positive, professional, and productive relationships with existing and prospective clients.
Serve as a key point of contact for client enquiries, feedback, complaints, and service requests.
Conduct regular client engagement meetings, follow-ups, and satisfaction reviews.
Understand client requirements, expectations, business objectives, and emerging needs.
Ensure clients receive timely, accurate, and professional responses to enquiries and requests.
Client Engagement Analysis and Reporting
Analyse client engagement activities, service performance, customer satisfaction, and retention trends.
Develop reports on client satisfaction, engagement effectiveness, complaints, and service delivery performance.
Monitor client service metrics, including response time, resolution time, retention, and satisfaction scores.
Identify patterns in client feedback and recommend actionable improvements.
Maintain accurate client engagement records, databases, and reporting dashboards.
Client Retention and Business Growth
Identify opportunities to strengthen existing client relationships and improve client retention.
Identify potential opportunities for additional services, contract renewals, and business expansion.
Support the preparation of client proposals, presentations, service reviews, and business reports.
Contribute to client retention strategies and customer experience initiatives.
Identify potential risks to client satisfaction and recommend preventive actions.
Customer Experience and Continuous Improvement
Promote a customer-centric culture across the organisation.
Gather and analyse client feedback to identify service gaps and improvement opportunities.
Recommend strategies to improve service quality, efficiency, and customer experience.
Monitor compliance with client service standards and internal procedures.
Support the implementation of corrective and preventive actions arising from client complaints.
Minimum qualifications
BA/BSc/HND , MBA/MSc/MA , Professional Certificate
How to apply
Interested and qualified candidates should forward their CV to: yemiaro25@gmail.com using the position as subject of email.
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