At a glance
- Closing date
- The listing does not give one. Employers often close early when they have enough applicants, so apply soon.
- Where
- Lagos, Nigeria
- How to apply
- Directly to the employer by email. The address is in the listing below.
- Similar roles
- 122 other open Customer Service & Support roles on the Nigeria board right now.
Role Summary
We are looking for a proactive and relationship-driven Customer Retention Personnel to join our team at Tizeti.
You will play a key role in reducing customer churn, driving engagement, and ensuring our subscribers enjoy a seamless, long-term experience with our services.
Key Responsibilities
Reach out to at-risk or churning customers via calls, emails, and messaging channels to understand their pain points and offer solutions.
Monitor customer account renewal cycles and proactively drive subscription renewals.
Execute customer retention campaigns, feedback surveys, and win-back initiatives.
Coordinate with technical and support teams to resolve persistent customer complaints affecting retention.
Maintain accurate logs of customer retention metrics, feedback, and engagement activities in the CRM.
Requirements
Qualifications and Experience: Relevant qualifications with proven experience in customer retention, account management, customer success, or relationship management (preferably within ISP, tech, or telecommunications).
Skills: Excellent interpersonal communication, active listening, negotiation/persuasion, and empathy.
Tools: Proficiency in MS Excel/Google Sheets, CRM tools, and support ticketing software.
Minimum qualifications
BA/BSc/HND
How to apply
Interested and qualified candidates should send their CV to: hr@tizeti.com using "Customer Retention Personnel – [Your Name]" as the subject of the email.
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