Complaints Management Officer II

Job Purpose

Receiving, sorting and processing complaints on police misconduct.

Key Responsibilities/ Duties / Tasks

An officer at this grade will undertake the following duties and responsibilities:

Implementing strategies, policies, manuals, plans, standards and procedures pertaining to complaints management;

Receiving, documenting and processing complaints;

Updating records of all complaints received and processed;

Participating in inquiries into complaints of police misconduct;

Participating in complaints management review meetings

Implementing the recommendations of the Internal Case Intake Committee;

Collecting and collating data for internal and external reports on complaints management;

Implementing risk mitigation measures; and

Providing feedback to the complainants on the status of complaints.

Knowledge, Experience and qualifications required

For appointment to this grade, an officer must have the following qualifications:

Bachelor’s Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution; and

Proficiency in Computer Application.

go to method of application »

Minimum qualifications

BA/BSc/HND

How to apply

Interested and qualified? Go to Independent Policing Oversight Authority (IPOA) on recruitment.ipoa.go.ke to apply

Similar open roles

• Customer CareCobetwin Technical Limited · Kenya
• Customer service agent - billingual and seasonal contractOasis Outsourcing · Nairobi
• Customer Experience AssociateOasis Outsourcing · Nairobi
• Submit CVs – New Recruitment at BritamBritam
• Client Account Officer (8 positions)Recruten · Nairobi
• Contact Centre Officer at Prime Bank KenyaPrime Bank Kenya · Nairobi